Collections Specialist

Location: Grand Rapids
Posted on: June 23, 2025

Job Description:

We are seeking a detail-oriented and results-driven Collections Specialist to manage and collect outstanding accounts receivable. The ideal candidate will be responsible for contacting customers regarding overdue bills, maintaining accurate records of collection activities, and negotiating repayment plans. Strong communication skills and the ability to work well under pressure are essential for success in this role. Our client offers tremendous growth, excellent compensation and a flexible hybrid schedule. Collections Specialist Responsibilities: Contact clients via phone, email, or mail to follow up on overdue accounts. Investigate and resolve discrepancies or disputes on customer accounts. Negotiate payment arrangements and monitor adherence to agreed terms. Maintain accurate records of customer interactions and payment status. Work closely with the billing department to ensure accurate invoicing. Prepare reports on collection activities and accounts receivable status. Recommend accounts for escalation or legal action as necessary. Comply with all relevant laws, regulations, and internal policies. Meet or exceed monthly collection goals and performance metrics. Education & Experience: Associate or Bachelor's degree is preferred. 2 years of experience in accounts receivable and collections. Strong communication and negotiation skills. Attention to detail and high level of accuracy. Ability to manage multiple accounts and prioritize tasks effectively. Proficient in Microsoft Office Suite, especially Excel. Knowledge of collection laws and regulations INMAY2025 ZRCFS LI-MY1

Keywords: , Kalamazoo , Collections Specialist, Accounting, Auditing , Grand Rapids, Michigan