Receptionist - State Farm Agent Team Member
Company: Scott Southland - State Farm Agent
Location: Grand Rapids
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Benefits: Simple IRA License
reimbursement Bonus based on performance Competitive salary
Flexible schedule Opportunity for advancement Paid time off
Training & development ABOUT OUR AGENCY: With 15 years in business,
our agency has built a reputation for excellence, consistency, and
care. Our team of six dedicated professionals works together in a
positive, collaborative environment where everyones contributions
are valued. We believe that success comes from balance working hard
for our customers while maintaining a healthy work-life rhythm for
our team. Im a proud graduate of Western Michigan University, where
I studied finance and management. That foundation in business has
shaped how I run our agency with an emphasis on integrity, growth,
and customer-centered service. We offer a Simple IRA match, license
reimbursement, and a supportive work environment designed to help
our team thrive personally and professionally. Our office culture
is built on mutual respect, open communication, and continuous
improvement. If youre looking for a place where youll feel
motivated, appreciated, and part of a strong, connected team, youll
feel right at home here. ROLE DESCRIPTION: Scott Southland - State
Farm Agent is a leading insurance agency dedicated to providing
exceptional service to our customers. We are currently seeking a
dynamic individual to join our team as a Receptionist - State Farm
Agent Team Member. Our ideal candidate is highly organized,
detail-oriented, and committed to contributing to a positive and
productive workplace. If you thrive in a supportive role and are
eager to learn and grow within the insurance industry, we invite
you to apply and become a valued member of our team.
RESPONSIBILITIES: Greet customers warmly in person and over the
phone, directing them to the appropriate team members. Manage
appointment scheduling and office communications. Assist in
handling incoming inquiries and maintaining customer records.
Engage in conversations with prospective and existing customers,
identifying opportunities to offer insurance options. Provide
excellent customer service and follow up on customers needs.
Support the team with various administrative tasks and projects.
QUALIFICATIONS: Previous experience in a receptionist or customer
service role. Communication and interpersonal skills.
Organizational and multitasking abilities. Comfortable with
engaging in sales conversations. Basic computer skills, including
Microsoft Office and CRM systems.
Keywords: Scott Southland - State Farm Agent, Kalamazoo , Receptionist - State Farm Agent Team Member, Administration, Clerical , Grand Rapids, Michigan
