CLINIC FRONT DESK

Company: Beacon Orthopaedic Partners MSO LLC
Location: Mishawaka
Posted on: February 20, 2026

Job Description:

Job Description Job Description Job Summary Responsible for accurate data entry of patient registration which includes but not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments. Essential Functions • Responsible for the registration of current and new patients. Provides any necessary instructions/directions including insurance co-pays, medical records requests, etc. • Uses multiple software systems to track patient processing and generates necessary information for billing. • Must greet customers and visitors in a polite, promptly, and helpful manner. • Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures. • Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times. • Maintains clean and orderly waiting area including beverage area and reading materials. • Answers phones in pleasant manner, deals with patient (customer) needs expeditiously. • Coordinates services with other departments. • Other duties as assigned. Skills and Abilities • Ability to communicate clearly in person and on the phone. • Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers. • Ability to organize and prioritize tasks effectively. • Navigation and comprehension of computer software systems in an office setting. • Able to type 30/50 wpm Physical/Mental Demands • Work may require hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. • Sitting for up to 8 or more hours per day while doing computer input and responding to phone questions. Patient Registration Job Description Revised February 2022 • Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. • Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting. • This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms. • May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc. • This position requires the inspection of lobby area, greeting station, and check-in on patients. • Able to mobilize to all SBO locations if needed. Environmental Working Conditions • Office setting environment. • Medium level of exposure to communicable illnesses like the flu. • Work requiring moderate speed and high degree of accuracy. • Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting. • This position may require to work evenings and weekends. Standard Qualifications Education: High School Diploma or equivalent. Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. • Computer and typing skills with a high degree of accuracy. • Experience with medical terminology is preferred.

Keywords: Beacon Orthopaedic Partners MSO LLC, Kalamazoo , CLINIC FRONT DESK, Administration, Clerical , Mishawaka, Michigan