Calltaker/Dispatcher
Location: Ann Arbor
Posted on: June 23, 2025
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Job Description:
Essential Duties: Responsible for in-coming emergency (911) and
non-emergency calls via phone, radio, and other established means
of communication Receives emergency calls from the public and
prioritizes and processes them into a pre-established computer
format for a concise event at a precise location Instructs callers
in the performance of urgent procedures before arrival of emergency
services, as required using scripted protocols Refers citizens'
non-emergency calls to the appropriate agencies Relays information
and contacts appropriate agencies or personnel to resolve routine
problems Executes accurate and expedient public safety
communications work in response to a high volume of emergency and
non-emergency calls Receives emergency service telephone calls from
primary PSAP (Public Safety Answering Point) for EMS and Fire
Utilize Computer Aided Dispatch program to verify callers location
Operates dispatch monitoring and activity consoles and equipment
Responsible for knowledge and use of equipment, including but not
limited to the computer, printers, 911 equipment, recording
devices, telephones, and other equipment as assigned by superiors.
Answering and processing of after-hours contracted services
Utilization of online programs for requests for transportation Work
Environment: Sitting for prolonged periods of time Listening and
talking by telephone using finger and wrist dexterity in the
operation of a computer terminal, viewing multiple computer
screens, and handwriting notations. Equal opportunity and
affirmative action employer of F/M/Disability/Vets
Keywords: , Kalamazoo , Calltaker/Dispatcher, Customer Service & Call Center , Ann Arbor, Michigan
