Customer Service Representative (Entry Level)

Company: Ethereal Consulting Inc.
Location: Fort Wayne
Posted on: July 10, 2025

Job Description:

We are a collaborative organization committed to promoting client success through expert customer acquisition strategies, robust training, and drawing upon valuable experience with industry leaders. We are actively seeking energetic and customer-focused individuals to join us as Entry Level Customer Service Representatives. This pivotal role is perfect for aspiring professionals eager to make a direct impact by providing top-tier service and support to our customers! As an Entry Level Customer Service Representative, you will receive comprehensive, hands-on training in diverse product offerings, effective customer service methodologies, and proactive problem resolution strategies. This program develops your exceptional communication, active listening, and solution-oriented skills, teaching you to confidently engage with customers and provide accurate assistance. Key Responsibilities of the Entry Level Customer Service Representative Conduct in-person engagements with customers across communities and territories to provide hands-on customer service. Serve as the main contact for customer inquiries, handling billing, accounts, service features, and basic technical support with empathetic support. Educate customers on products with accurate, easy-to-understand customer service assistance. Diagnose and resolve common service issues by providing step-by-step guidance or escalating complex cases to management when needed. Resolve customer complaints and concerns with empathy, patience, and a strong focus on achieving a positive resolution. Inform customers on self-service options and provide resources to empower them to manage their accounts effectively. Work collaboratively with Customer Service Representatives and team members to maintain a high-performing and supportive environment. Represent the clients with professionalism, integrity, and a strong commitment to customer service excellence at all times.

Keywords: Ethereal Consulting Inc., Kalamazoo , Customer Service Representative (Entry Level), Customer Service & Call Center , Fort Wayne, Michigan