Area Branch Manager

Company: St. Joe County Public Library
Location: South Bend
Posted on: January 18, 2026

Job Description:

Job Description Job Description Pay Hiring Range: $2,244.00 - $2,782.40 biweekly Pay Range: $2,244.00 - $3,320.80 biweekly About the Job The Area Branch Manager is in charge of one of our large, fast-paced, beautiful libraries, connecting community members with our limitless resources and services. Under the direct supervision of the Director of Patron Experience, and with an unwavering commitment to Diversity, Equity, and Inclusion, the Area Branch Manager will: Manage and perform all operations for the Branch including information and reference, circulation and readers’ advisory services, community resource assistance, and patron computer services. Keep staff and stakeholders informed about departmental initiatives and projects. Manage departmental staff. Hire, train, schedule, enforce library policies, resolve difficulties, recommend changes to employment status, establish performance standards and evaluate employee performance of department staff and volunteers. Engage the local community through programming, outreach and special events. Manage the branch materials collection with the help and guidance of the Collection Development department. Evaluate and implement safety, security and maintenance solutions in conjunction with Facilities and Public Safety Managers. Recommend and account for departmental expenditures. Participate in special Library initiatives and teams. Provide training as needed on a variety of department related topics. Implement the goals, objectives, and activities of the Library’s Strategic Plan in collaboration with the senior leadership team. Track relevant metrics and data and prepare regular reports. Requirements Education and Experience ALA (American Library Association) accredited MLS (Master’s of Library Science). Three years professional public library experience and 3 years supervisory experience. A valid State of Indiana Librarian Certification, Level 4 obtained within three years of hire as a condition of employment. Hours Full time, 40 hour workweek. Evening and weekend work as required. Flexible availability for emergency situations. Requirements Spanish language skills preferred. High level of initiative and attention to detail. Excellent verbal and written communication skills, as well as strong organizational skills. Strong management skills and the ability to supervise, coach, mentor and empower staff. Public service orientation and commitment to excellent and genuine customer service. Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards. Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies. Knowledge and experience of current library technology. Knowledge of library materials and services appropriate for a variety of patrons. Ability to Plan, prioritize and delegate. Make decisions and work independently and interdependently. Accept and manage change. Maintain composure and overcome stress in any situation. Identify efficiencies and implement improvements in workflow. Display high standards of ethical conduct, honesty, and integrity. Lead by example. Understand and endorse the St. Joseph County Public Library’s policies and procedures. Form and maintain excellent working relationships with library staff at all levels, patrons and community organizations. Network and partner with appropriate community organizations. Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor. Problem solve in a professional manner with Library patrons, co-workers, and Leadership. Maintain patron and staff confidentiality. Work patiently and creatively with all patrons. Model excellent customer service. Benefits Medical, Dental, and Vision Health Plans Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service) Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans Flexible Spending Account (FSA) Employer Sponsored Life/AD&D and Long Term Disability Insurance Employee Assistance Program Tuition Reimbursement 208.4 Vacation Hours (26 days) annually 80 Sick Hours (10 days) annually 10 Paid Holidays

Keywords: St. Joe County Public Library, Kalamazoo , Area Branch Manager, Customer Service & Call Center , South Bend, Michigan