Field Service Engineer - Fort Wayne IN
Company: Accuray Incorporated
Location: Fort Wayne
Posted on: May 3, 2024
Job Description:
Give hope. Give health. Make your mark in the fight against
cancer.At Accuray, we make a direct and powerful impact on the
lives of cancer patients every day - helping them live longer,
better lives. But our commitment to innovation offers a truly
unique opportunity: the chance to change the fight against cancer -
helping to develop, introduce and support new treatment delivery
systems and software that will give new hope and new health to
cancer patients and cancer survivors around the world.Accuray
develops, manufactures and sells radiotherapy systems for
alternative cancer treatments. Our radiation therapy for cancer
makestreatment shorter, safer, personalized and more effective,
ultimately enabling patients to live longer, better lives.Job
DescriptionField Service Engineer -This is a field-based positionin
NE IndianaSummary:The Field Service Engineer position is
responsible for providing on-site and remote technical support for
TomoTherapy and CyberKnife customers. This position is responsible
for the onsite management and resolution of customer equipment
issues and requesting further TomoTherapy or CyberKnife resources
on an as-needed basis to quickly resolve problems. Timely response
to customer requirements is required due to the nature of the
equipment and the medical therapy provided to patients. This
position may also involve providing support to customer employed
in-house service personnel.The Field Service Engineer may support
multiple sites in their geographical location. Field Service
engineers may also work hours other than a traditional daytime
shift and may also work weekend days as part of their normal work
days with limited notice due to the emergent nature of service
work. Regular work schedules are determined by a combination of
Accuray's service obligations and customer service needs and are
subject to change as needs arise.Essential Duties and
Responsibilities:PRODUCT SUPPORT
- Provide installation, repair, upgrade, and maintenance support
for TomoTherapy and CyberKnife systems located at assigned customer
sites
- Promoting customer satisfaction through the timely response to
customer calls, clear and effective communications with internal
and external customers, professional appearance, and efficient
repair/maintenance activities
- Maintain regular communication with direct manager, peer field
personnel, and commercial team members for any customer matters
requiring attention
- Self-management of schedule and work priorities to ensure that
urgent customer requirements are addressed appropriately, and
customer satisfaction is optimized
- Support is provided to the customer remotely by phone, internet
and by onsite visits, as determined by the machine status or
customer requirements
- Maintain complete and timely documentation of work
activities
- Initial review of customer issues, such that customer concerns
with product performance and safety are quickly communicated to
Accuray for appropriate review and handling
- Assist in the training of other Customer Support staff, and
customer or site personnel with respect to maintenance and service
activities, as required
- Work with other FSEs and/or Customer Support Staff on
CyberKnife or TomoTherapy products as required
- Appropriate care of parts inventory and prompt return of
replaced parts that are required to be returned to Accuray for
processing
- Appropriate management and timely completion of expense reports
incurred in the field for customer service or company required
travel and/or training
- Assist in the review and development of service
documentation
- Assist in identification and development of field support tools
and test equipment
- Maintain company vehicle (if provided) in accordance with
Accuray fleet vehicle policy, including safe operations, vehicle
cleanliness and vehicle maintenancePRODUCT DEVELOPMENT
- Provides feedback for service-related product improvements
- Assist in the development, documentation, and testing of
service tools and design updates to the product
- Support project team activities, with attendance at team
meetings, representation of field service
requirementsQualifications:a. Required:
- Minimum 5 years' experience in field service, installation, and
troubleshooting complex electronic equipment or bachelor's degree
in with less field experience considered
- Successful candidates will demonstrate an ability to be a
self-starter and have the ability to work without close
supervision, be able to successfully schedule, organize and conduct
field service activities in assigned territory
- Successful candidates will demonstrate the ability to
communicate complex information to a wide range of audiences
including executive level management
- Strong system level troubleshooting skills
- Strong computer skills with an understanding of basic
networking
- Strong interpersonal and presentation skillsb. Preferred or
Desired:
- Previous experience in large medical device field service
strongly preferred
- Former military experience a plus
- Bachelor's degree in engineering
- Knowledge of medical linear accelerator or microwave RF systems
and computer networks preferred
- Robotics and or electro-mechanical systems service experience
preferred#LI-AL1#LI-RemoteTo qualify for this position, candidates
must be able to furnish proof that they are authorized to work in
the country they are applying on a permanent basis without
sponsorship.EEO StatementAt Accuray, our commitment to
patient-first outcomes drives an inclusive and collaborative work
environment where the best ideas rise to the top - and everyone
works to push them further. We value diversity in both the
professional and personal backgrounds of our employees, as this
variety adds rich energy to every team, every project and every
work day. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity or national origin - including
individuals with disabilities and veterans.Accuray Pay Transparency
Statement:Accuray pay ranges vary based on work location. As a part
of the total compensation package, this role may be eligible for
the Accuray Bonus Plan or a role-specific commission/bonus, as well
as annual refresh stock grants. Recruiters can share more detail
during the hiring process. Each candidate's compensation offer will
be based on multiple factors including, but not limited to,
geography, experience, skills, future potential and internal pay
parity.
Keywords: Accuray Incorporated, Kalamazoo , Field Service Engineer - Fort Wayne IN, Engineering , Fort Wayne, Michigan
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