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Client Solution Manager Sr (GOV)

Company: PNC Financial Services Group
Location: Kalamazoo
Posted on: September 4, 2020

Job Description:

Job Description: brbrbrbrbJob Profile/bbrbrp style="text-align:inherit"/pp style="text-align:inherit"/pspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanh2spanspanspanbPosition Overview/b/span/span/span/h2/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanp style="text-align:inherit"/pp style="text-align:inherit"/pAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Senior Client Solution Manager within PNC's Treasury Management Client Care organization, you will lead a team of customer service professionals who support our largest business clients across a broad spectrum of innovative solutions. You will play an integral role in leading the team through execution of our service transformation strategy, bringing key expertise in how digital process and technology enablers streamline service delivery. This position will be based in Kalamazoo, MI or Pittsburgh, PA.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Description/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pullispanDirects and manages all sales, service and execution support for new and ongoing client relationships and leads staff to achieve relevant KPI's and requirements. /span/lilispanMonitors and oversees all activities involved with support of sales, service and execution. Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership. /span/lilispanParticipates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and highest level escalations. /span/lilispanManages and maintains relationships with internal/external service partners. /span/lilispanManages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors. /span/li/ulp/ppPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:/pullibCustomer Focused/b - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions./lilibManaging Risk/b - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework./li/ulp/ppPNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:/pullibInclude Intentionally/b - Cultivates diverse teams and inclusive workplaces to expand thinking./lilibLive the Values/b - Role models our values with transparency and courage./lilibEnable Change/b - Takes action to drive change and innovation that will transform our business./lilibAchieve Results/b - Takes personal ownership to deliver results. Empowers and trusts others in decision making./lilibDevelop the Best/b - Raises the bar with every talent decision and guides the achievement of all employees and customers./li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanh2spanspanspanbCompetencies/b/span/span/span/h2/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/spanp style="text-align:inherit"/pp style="text-align:inherit"/pCustomer Relationship Management Applications - Knowledge of and ability to design, develop and implement a whole range of application tools or modules used in Customer Relationship Management (CRM).p style="text-align:inherit"/pp style="text-align:inherit"/pCustomer Support Policies, Standards and Procedures - Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.p style="text-align:inherit"/pp style="text-align:inherit"/pDecision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.p style="text-align:inherit"/pp style="text-align:inherit"/pEffective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.p style="t

Keywords: PNC Financial Services Group, Kalamazoo , Client Solution Manager Sr (GOV), Executive , Kalamazoo, Michigan

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