Sr Manager Client Service & Prod Support -Director level

Company: ADP Brazil Labs
Location: Augusta
Posted on: February 22, 2021

Job Description:

Req Number: 196368
Category: Client Service
Posted Date: January 6, 2021 Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. ADP is hiring a Senior Manager, Client Service and Product Support. In this Director position, you'll leverage your project management and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES:

• Develop and communicate strategic goals
• Manage relationships with key stakeholders
• Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals
• Serve as a resource for other team members, based on a strong working knowledge of the team's responsibilities and goals
• Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development
• Establish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members
• Develop leaders for succession
• Manage escalated issues and provide direction.
• Evaluate direct reports on performance and complete annual performance appraisals.
• Work in collaboration with direct reports to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Budgetary Responsibility.
• Make critical decisions on department hiring and terminations
• Function as a consultant and business partner to other organizations within ADP
• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leader
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
• Prepare and present reports on team performance QUALIFICATIONS REQUIRED:
  • At least 8 years of experience
  • At least 5 years of people leadership experience
  • This position sits in the Augusta, GA location PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
    • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
    • Excellent collaboration, organizational, time management, customer service, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
    • Ability to work and thrive in a team environment, focused on achieving results
    • Ability to manage a team and develop leaders
    • Ability to assess team members' performance and provide motivational support
    • Ability to work both independently and as part of a team
    • Strong client relationship building skills
    • Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
    • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
    • Proficient in the latest web technologies and working knowledge of various operating systems
    • CPP or FPC certification
    • Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and procedures
    • Prior leadership training #LI-LP2
      #LIGLOBAL We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE-- Magazine, and recognized by DiversityInc-- as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Isn't this what life is all about? Finding something meaningful that you love doing in a place you enjoy doing it? ADP can give you that opportunity. Here's what our people are saying--- "It's cool to come here and not just sit here and say, 'I'm going to answer phone calls.' I'm actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I've made a lot of personal connections." To view a video in a different language, press play and click on the gear to select your language from the menu. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of--any protected characteristic including:--race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not--discriminate--against--anyone--on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP Brazil Labs, Kalamazoo , Sr Manager Client Service & Prod Support -Director level, Executive , Augusta, Michigan