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Technical Alignment Manager

Company: Next I.T.
Location: Kalamazoo
Posted on: May 16, 2022

Job Description:

The TAM (Technical Alignment Manager) is an essential core focus of the Technology Success Practice. The primary role is to ensure that service delivery aligns with industry standards and best practices. This individual will have an in-depth knowledge of their assigned customers environments by completing monthly proactive alignments. The primary goal of the TAM is to increase client network security while also providing business solutions to increase our clients overall efficiency. Though the TAM is technical and able to solve issues onsite, their priority is the alignment review. The delegation of reactive action items goes to the appropriate delivery areas.*Roles & Responsibilities** Develops & maintains knowledge of a customer's technical environment including hardware, software configurations, KB and 'how to' articles* Develop technical 'trusted advisor' relationship with client* Identify technical risk and create solutions to reduce or eliminate* Basic understanding of Line of Business (LOB) applications and associated vendors* Perform myITprocess standards & alignment checklists and best practices* Perform any maintenance items required to stay proactive.* Communicates environment status to client and internal technical staff.* Helps define, implement, & reinforce best practices* Works with BTA to assess and minimize business risk* Helps evaluate and recommend new software, hardware, or upgrades*Qualifications** Self-motivated, positive, team player attitude* Strong ability to diagnose and resolve advanced technical issues* Customer-oriented and cool-tempered* Strong written and oral communication skills* Willing and able to drive company vehicles* MCSA, VSP, VTSP, Cisco CCNA (or equivalent) certifications* Five or more years of recent computer, server, and network troubleshooting experience* Strong ability supporting Microsoft and VMware servers, Exchange server, SQL, Cisco and other industry-standard platformsJob Type: Full-timePay: From $60,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible spending account* Health insurance* Paid time off* Vision insuranceSchedule:* Monday to FridaySupplemental Pay:* Bonus pay* Signing bonusExperience:* Network Administration: 1 year (Required)* Windows 10: 1 year (Required)* Microsoft Windows Server: 1 year (Required)Work Location: Multiple Locations

Keywords: Next I.T., Kalamazoo , Technical Alignment Manager, Executive , Kalamazoo, Michigan

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