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Member Center Manager - Kalamazoo (Full-Time)

Company: Honor Credit Union
Location: Kalamazoo
Posted on: November 20, 2023

Job Description:


Member Center Manager - Kalamazoo (Full-Time)


Kalamazoo, MI

Job Id:


# of Openings:


We're here to make sure you understand the job responsibilities, but we also think it's important for you to get to know our culture and values so you can begin living your "I Am Honor" story on your very first day.

So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to "Provide Solutions for Your Financial Success". We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It's no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we're not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!

Do you want to love where you work? Do you have the experience, passion, and ability to lead a diverse group of individuals? Are you operationally sound? Well, you're in luck. Honor Credit Union's Member Center Manager position is just right for you! At Honor, our Member Center Managers continuously strive to provide an exceptional member experience to our members and the communities we serve. The Kalamazoo Member Center Manager role is responsible for both of our Kalamazoo locations, which include our Stadium Dr. location as well as our Connect Center location in Downtown Kalamazoo.

Member Center Manager - Kalamazoo (Full-Time)


  • Responsible for directing and administering the daily operations of a Member Center.
  • Ensures established policies and procedures are followed.
  • Effectively leads their team to achieve success regarding goals, organizational strategies, and initiatives that support our Member Promise.
  • Partners with the Community Development Officer to identify business opportunities to achieve member growth, deposits and loan goals.
  • Collaborates with Real Estate and Business Services teams to achieve a seamless experience for current and prospective members.
  • Coach team with practical methods that allow them to confidently provide solutions to members.



    • Act with Urgency and Care - You have the direct authority and responsibility to take action and seek out solutions.
    • The Platinum Rule - Treat others the way they want to be treated.
    • Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
    • See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
    • Reason over Rules - Make decisions that are good for the person and good for Honor.
    • Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

      EDUCATION/CERTIFICATION: Associate's degree in Business; or an equivalent combination of training and work experience. Must be/or become registered as an MLO and have a Nationwide Licensing Number.


      • Thorough knowledge of Company services and products.
      • Effectively leading a team to maximize productivity, efficiency, and member experience.
      • Understanding of related legal and regulatory requirements.
      • Familiarity with member experience functions, policies, and procedures.

        EXPERIENCE REQUIRED: Two to five years of similar or related experience, including time spent in preparatory positions.


        • Must have a demonstrated ability to keep finances in order.
        • Strong interpersonal, leadership, and supervisory skills.
        • Well organized.
        • Ability to operate related computer applications and related business equipment.
        • Attention to detail.
        • Ability to maintain an effective and efficient workflow.

          ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage origination's (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

          Apply for this Position

Keywords: Honor Credit Union, Kalamazoo , Member Center Manager - Kalamazoo (Full-Time), Executive , Kalamazoo, Michigan

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