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Workforce Management Manager

Company: VirtualVocations
Location: Kalamazoo
Posted on: October 26, 2024

Job Description:

A company is looking for a Manager, Workforce Management.



Key Responsibilities

Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy and optimize staffing schedules
Establish and report on core performance indicators to senior executive management


Required Qualifications

Bachelor's degree in business, Organizational Leadership, or related field, or a minimum of four years of experience in lieu of a degree
5+ years of experience in resource/workforce management and operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling required

Keywords: VirtualVocations, Kalamazoo , Workforce Management Manager, Executive , Kalamazoo, Michigan

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