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Manager, Facility Services Specialist

Company: Pfizer Inc.
Location: Kalamazoo
Posted on: October 11, 2019

Job Description:

The mission of the Facility Site Services Team is to deliver services that support colleagues on site, support site operations and execute on facility maintenance. The facilities and site services team functions as the "owners agent" and operator of the non-production buildings, facility infrastructure, and facility equipment including soft services (Janitorial, caf??), hard services (MEP, HVAC/R maintenance), infrastructure (paving, roofing, elevators), key site services (MRO stock, calibration standards, motor pool) and utility operations (steam, water, air).

The Facility Site Services Team's key responsibility is to insure a safe environment, ensure the optimal functioning and maximize availability of the services, facility and equipment assets at the lowest lifecycle cost.

The Site Services Manager makes decisions guided by department policies and procedures, ensures facilities maintenance work follows safety standards, conforms to specifications, and that work is tracked and completed within the contract requirement (Statement of Work (SOW), Operational Requirements(OR), and Operating Manual(OM)), SLA and budget guidelines.

The work will include managing the IFM service provider as well as individual service providers and consultants to prioritize and achieve desired quality levels, speed and budget performance.


  • Gather, analyze and interpret information from multiple sources, evaluate work product and service (SLA) performance to manage the Integrated Facilities Management (IFM) solutions provider performance; initiate performance corrections conversations as well as recognition.
  • Work with the IFM team and portfolio of work to identify and prioritize complex problems which will require additional innovation and creativity to identify cause and effect relationships.May develop new options and process recommendations.
  • Develop a strong working relationship and trusted communication with the IFM and other service providers.
  • Manage a portfolio of service delivery models for centralized services as assigned (snow removal, Cafe, MRO, laundry).
  • Develop service improvement initiatives, track and report performance, and liaise with internal customers.
  • Assist in the development and management of the Facilities Master Plans in conjunction with the IFM provider
  • Initiate and monitor facility capital replacement (through the Central PM Team) as developed in the Facilities Master Plans for asset replacement/upgrade; provide scope and operational guidance as the asset owner
  • Represents the organization as the asset owner on site capital projects
  • Willingness to learn other areas of the facilities and utilities business and contribute as needed
    • 9+ years related experience (i.e. Maintenance, Project Engineering, Plant Engineering, Facilities Management or Construction Management) with BA/BS degree.
    • 14+ years related experience (i.e. Maintenance, Project Engineering, Plant Engineering, Facilities Management or Construction Management) with Associates degree
    • 19+ years related experience (i.e. Maintenance, Project Engineering, Plant Engineering, Facilities Management or Construction Management) with no degree
    • Demonstrated ability to interact effectively with colleagues at all levels of an organization.
    • Demonstrated ability to interact effectively with contract service partners
    • Effective written and verbal communication skills
    • Strong Computer Skills:Microsoft Excel, Word, Power Point & Project
      • Extensive facilities experience in an IFM setting
      • Familiar with requirements that pertain to GMP/GEP facilities.
      • Experience in a pharmaceutical manufacturing environment
      • Certified Facility Manager (CFM - IFMA), PE
        The work environment ranges from office to anywhere in the plant, on campus and frequently outdoors. Colleague is frequently exposed to airborne particles and must work near moving mechanical parts. Colleague will be expected to access multiple levels of the facility areas which entail use of stairways and ladders. The noise level in some of the work environments is loud. Use of hearing, eye, hand and foot protection is required. Personal Protective Equipment applicable to the task must be worn at all times and is a condition of employment.

        Weekend and off hours work occasionally required.
        Supporting a 24/7 facility operation.
        Off-site travel is estimated at 0 - 25%

        EEO & Employment Eligibility
        Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

        Sunshine Act
        Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

        • Last Date to Apply: October 21, 2019
        • Eligible for Employee Referral Bonus

          Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Keywords: Pfizer Inc., Kalamazoo , Manager, Facility Services Specialist, Executive , Kalamazoo, Michigan

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