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Customer Service & Registration Team Member

Company: United Kennel Club
Location: Kalamazoo
Posted on: September 16, 2020

Job Description:

Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources to help owners and breeders make informed decisions. The dog-human bond is celebrated through family-friendly programs highlighting the instincts and heritage of purebred and mixed-breed dogs alike at over 15,000 licensed events annually.--We are recruiting a self-motivated and detail-oriented Customer Service & Registration Team Member to grow with us at UKC. In this fast-paced role, you would grow to handle interactions with customers from resolving customer conflicts to processing customer order requests. This role is based in Kalamazoo, Michigan.We are looking for a driven and detail-oriented team member who:Has excellent verbal and written communication skillsExercises conflict resolution skills while remaining professional and courteousAble to effectively process dog registration applicationsHas proficiency with MS Outlook, Word, and ExcelHas the ability to multi-task and manage time wisely in a fast-paced office environmentYour core responsibilities would be to:Be point-of-contact for customers via inbound and outbound calls, emails, etc.Assist customers with questions about services and productsCollect information from customers and process order requestsIdentify and assess customer needs to achieve satisfactionMaintain excellent customer recordsMaster intricate operations of our data entry and order processingOur compensation and benefit offering to you:Company-supported medical, dental, vision, and life insurance programsPaid vacation and sick time after one year plus paid holidays401(k) with company matched contributionsContinuous training and development programs with opportunities for growth and advancementSalary for this position is commensurate with experienceIf you love dogs and enjoy working in a fast-paced environment, we know you would love working on our team.Dogs that do more.---

Keywords: United Kennel Club, Kalamazoo , Customer Service & Registration Team Member, Hospitality & Tourism , Kalamazoo, Michigan

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