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Customer Service Support - Automotive

Company: Nesco Resource, LLC
Location: Galesburg
Posted on: June 20, 2022

Job Description:

Flexible 8 hour shifts between 8 am - 7 pm
M-F with occasional Saturday

**This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience).**

JOB DESCRIPTION:
The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.

Use current business tools and data analytics to Client emerging trends, product improvement opportunities, and system enhancements to improve the customers experience

Ability to Interpret electronic data to prescribe repair strategies for all products

Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.

Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms

Strong technical skills/knowledge of all Truck products

Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level

Support teammates and other departments as needed

Represent in a courteous, ethical, and professional manner at all times

Ability to work flexible hours

Administer Truck Component product warranties per published guidelines

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Kalamazoo , Customer Service Support - Automotive, Hospitality & Tourism , Galesburg, Michigan

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