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Customer Service Representative

Company: Central City Parking
Location: Kalamazoo
Posted on: November 26, 2022

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

*Responsibilities*
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Take the extra mile to engage customers
* Cash handling, posting payments, and report writing are high priorities

*Skills*
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to enter data into a computer
* Written communication skills necessary
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Job Type: Full-time

Pay: $15.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Kalamazoo, MI 49007: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)

Work Location: One location%58047475%

Keywords: Central City Parking, Kalamazoo , Customer Service Representative, Hospitality & Tourism , Kalamazoo, Michigan

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