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CUSTOMER SERVICE ASSISTANT

Company: KALAMAZOO COUNTY GOVERNMENT
Location: Kalamazoo
Posted on: January 9, 2019

Job Description:

To provide customer assistance at the Health & Community Services (HCS) facility and to provide administrative back-up support including mail services for the facility. This position provides Spanish language translation services for customers and HCS staff. This is done in order to maintain positive customer relations, be responsive to a customer base that is seeking assistance, to provide a safety/security presence, and necessary coverage of administrative functions. -- Duties includes: Greet customers and refer them to appropriate service area(s) in the HCS facility. Answer basic program questions.-- Provide back-up for Administrative Services and Mail Services.-- Provide written and/or verbal Spanish translation services for customers and staff.-- Maintain marquee and conference room/meeting signs and closure signs throughout the department.-- Perform clerical assignments upon request (e.g. typing, stuffing envelopes, address labels, sorting).-- Conduct sweeps of parking lot and building for safety and security. -- High School Diploma or equivalent required. Good writing skills in Spanish and English as well as the ability to speak both languages fluently preferred. Minimum of two years' experience in a customer service position preferred. Excellent communications skills, computer and phone skills, and basic administrative assistant skills required. Must have a valid driver's license. MLive.Category: Customer Service, Keywords: Customer Service Assistant

Keywords: KALAMAZOO COUNTY GOVERNMENT, Kalamazoo , CUSTOMER SERVICE ASSISTANT, Hospitality & Tourism , Kalamazoo, Michigan

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