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Remote Technical Email Support Director

Company: VirtualVocations
Location: Kalamazoo
Posted on: September 22, 2022

Job Description:

A software and cloud communications company is filling a position for a Remote Technical Email Support Director.

Must be able to:
Ensure team readiness for supporting new products and services
Innovate and develop new ways to achieve high levels of customer loyalty and satisfaction
Develop and drive key performance indicators that deliver the best customer experience and productivity
Applicants must meet the following qualifications:

10+ years of experience in technical support or support delivery, with at least 5+ years as a senior leader
Must be a strong leader with the ability to attract, motivate, retain and develop people
Ability to influence and build bridges with peer teams, including those outside of the support organization
Strong operational discipline with an analytical and process-oriented mindset
Proven track record of exceeding goals and achieving growth and success

Keywords: VirtualVocations, Kalamazoo , Remote Technical Email Support Director, IT / Software / Systems , Kalamazoo, Michigan

Click here to apply!

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