Remote Technical Email Support Director
Company: VirtualVocations
Location: Kalamazoo
Posted on: September 22, 2022
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Job Description:
A software and cloud communications company is filling a
position for a Remote Technical Email Support Director.
Must be able to:
Ensure team readiness for supporting new products and services
Innovate and develop new ways to achieve high levels of customer
loyalty and satisfaction
Develop and drive key performance indicators that deliver the best
customer experience and productivity
Applicants must meet the following qualifications:
10+ years of experience in technical support or support delivery,
with at least 5+ years as a senior leader
Must be a strong leader with the ability to attract, motivate,
retain and develop people
Ability to influence and build bridges with peer teams, including
those outside of the support organization
Strong operational discipline with an analytical and
process-oriented mindset
Proven track record of exceeding goals and achieving growth and
success
Keywords: VirtualVocations, Kalamazoo , Remote Technical Email Support Director, IT / Software / Systems , Kalamazoo, Michigan
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