QA Failure Investigator

Company: The Judge Group, Inc.
Location: Kalamazoo
Posted on: March 22, 2020

Job Description:

Location Kalamazoo, MI Description Our client is currently seeking a QA Failure Investigator Additional Description Job Title QA Failure Investigator Location Portage, MI Duration12 months Qualifications -Bachelors in engineering or other degrees associated with sciences. -Technical writing skills, ability to critically think, and pay close attention to details for high quality work. -Cross functional project experience is plus Role Summary Defines and implements quality control processes to measure product or service compliance to design specifications. Creates and conducts sampling and testing procedures. Identifies root causes for defects and participates in continuous improvement initiatives. Understands and uses statistical process control techniques. Prepares documentation of findings and recommendations. Develops new processes and tools as needed in order to improve testing execution and impact. Position Responsibilities Conduct Complaint follow-up and investigation in a timely fashion Communicate with Customers, Field Service Technicians, and Sales Account Managers to gather information necessary to conduct complaint investigations Participate in risk management updates based on Complaint Handling data May conduct trending of Complaint Handling data Work with multi-functional teams (Ex Operations, Manufacturing Engineering, Field Service, and Sales) to identify root cause and drive resolution for complaints. Track and meet Corporate, Divisional and Team Complaint Handling metrics Contribute to RMA (room management) o Tracking of returned parts o Disinfection and organization of parts in the room Handle inquires and data requests where appropriate from Sales Reps, Service Techs, Tech Support, Operations and Customer Care Must haves Attention to detail Excellent communication skills (this person will be interacting with multiple teams and will responsible for interfacing with customers, sales reps, and service technicians both internally and externally) Root cause analysis troubleshooting Technical writing The on boarding process, will be quite aggressive, candidates should be self-starters and should expect to start handling complaints and fulfilling the expectations of the job description after the first week of training. This role will give contractors exposure to working on quality issues across all medical division product lines. If you're not entertaining new opportunities, no problem definitely feel free to forward my info to your friends who might be interested. Thanks Regards, Viplove Johry, Technical Recruiter, The Judge Group 151 South Warner Road, Suite 100, Wayne, PA 19087 Phone (610) 590-4320 vjohryjudge.com www.judge.com Click to learn more about Judge's Technology , Talent Learning Solutions Contact vjohryjudge.com mailtovjohryjudge.com?subjectQA20Failure20Investigator This job and many more are available through The Judge Group. Find us on the web at www.judge.com httpwww.judge.com

Keywords: The Judge Group, Inc., Kalamazoo , QA Failure Investigator, Other , Kalamazoo, Michigan