KalamazooRecruiter Since 2001
the smart solution for Kalamazoo jobs

Branch Banker (MLO)

Company: PNC Financial Services Group
Location: Kalamazoo
Posted on: October 18, 2020

Job Description:




Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Kalamazoo, MI at the Kalamazoo Crosstown branch.Job Description

  • Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.CompetenciesBanking Products - Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness - Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management - Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Prospecting. - Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.Retail Lending - Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.Selling. - Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.Understanding Customer Needs - Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.Work ExperienceRoles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationNo DegreeDisability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.--The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Keywords: PNC Financial Services Group, Kalamazoo , Branch Banker (MLO), Other , Kalamazoo, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Shipt Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: East Lansing
Posted on: 10/22/2020

Insurance Representative - Ann Arbor, MI (East Lansing)
Description: Quick Facts:Insurance Sales New and Existing Clients Leadership Positions Available - Licensed Agents Fast-TrackedCareer Changers Welcome - Experience not necessary - Training providedHours: Monday - (more...)
Company: Aflac
Location: East Lansing
Posted on: 10/22/2020

Be a Shipt Shopper, AKA paid grocery pro
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: Portage
Posted on: 10/22/2020


Set Your Own Schedule Shop And Deliver Groceries
Description: Set Your Own Schedule Shop And Deliver Groceries - ShiptShipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they (more...)
Company: EAST LANSING - Shipt
Location: East Lansing
Posted on: 10/22/2020

CDL-A Truck Driver Jobs - Local & Regional
Description: Drive local or regional runs with XPO Expedite XPO Expedite is currently seeking Class A CDL company truck drivers
Company: XPO Expedite
Location: Portage
Posted on: 10/22/2020

CDL-A Tanker Drivers: You Deserve Great Pay! $2500 Sign-on Bonus
Description: CDL-A Tanker Drivers: You Deserve Great Pay Drive a Mack Anthem truck. HazMat Drivers Earn 53cpm and up. Call 877 914-0342 or Apply Online Below As a family-owned company celebrating over 70 years
Company: Highway Transport
Location: East Lansing
Posted on: 10/22/2020

CDL A OTR Driver - 2500 Sign On Bonus - Home Weekly
Description: Class A CDL Over the Road Truck Drivers Call 844-493-8069 to speak to a HUTT Recruiter HUTT is seeking professional, qualified, experienced Class A CDL Over the Road Truck Drivers to join our team. What (more...)
Company: Hutt Trucking Company
Location: East Lansing
Posted on: 10/22/2020

CDL-A Flatbed Truck Driver
Description: CDL-A OTR FLATBED TRUCK DRIVER JOBS Get Flexible Home Time amp Earn More - Like 1,200 Weekly Pay 2020 Peak Season Bonus Get 0.02 more per mile for dispatched miles driven between October (more...)
Company: Roehl Transport Inc
Location: Portage
Posted on: 10/22/2020

Warehouse Worker - Full TIme
Description: As a Freight Handler at Walmart Supply Chain, you will have a critical role in moving product through our Distribution network to the Stores to service our Customers. Your role is critical in providing (more...)
Company: Walmart
Location: Portage
Posted on: 10/22/2020

Set Your Own Schedule - Shop and Deliver Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Portage
Posted on: 10/22/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Kalamazoo RSS job feeds