KalamazooRecruiter Since 2001
the smart solution for Kalamazoo jobs

Customer Quality Program Professional

Company: Perrigo
Location: Allegan
Posted on: February 20, 2021

Job Description:

PerrigoPerrigo Company is dedicated to making lives better by bringing high quality, affordable self-care products that consumers trust everywhere they are sold. Help us do it. The Customer Quality Professional is responsible to manage Quality Program activities in support of Retail Customers. This will include working to establish and maintain programs which meet customer requirements for quality/compliance, regulatory, and technical data and evaluate their on-going effectiveness in maintaining the company's relationship with Retail Customers. This role will offer an experienced Quality/Compliance professional the opportunity to continue to grow their career with a global leader in consumer self-care products! Major Responsibilities include:

  • Determine data and its integrity required for each program; develop and document methods to gather, maintain and report data, using existing databases as often as possible.
  • Lead project teams supporting new or existing customer programs, using Lean project methods and tools. In this capacity, the incumbent provides work direction and mentoring to coordinators on assigned projects.
  • Prepare and present program reports to customers, Steering Teams, resource managers and constituents (includes program and customer request metrics)
  • Serve as primary contact for all escalated customer technical requests and serve as subject matter expert for first level customer technical requests as required by Customer Quality Coordinators. Work with departments throughout the Company to manage and coordinate action plans, CAPAs and/or responses to customer responses to initiatives managed by this office.
  • Monitor proprietary information and escalate as applicable to ensure integrity of outgoing data.
  • Manage customer 3rd party Retailer Certification Program with 3rd party audit firm to assure compliance to global site compliance with customer quality programs.
  • Manage customer 3rd party annual product testing with 3rd party audit firm to assure compliance to global site compliance with customer quality programs. Required Experience and Qualifications:
    • A High School Diploma or GED is required, an Associates or Bachelors Degree in a Scientific or other relevant field is preferred.
    • A minimum of three to five (3-5) years of professional Quality and/or Compliance experience in the pharmaceutical industry is required.
    • Knowledge of project management methodology with project management certification preferred
    • Experience in executing continuous improvement and change management with Lean Sigma certification preferred
    • Strong analytical skills are necessary to include the knowledge of data mining through use of statistical software methods.
    • Excellent organization and planning skills are required.
    • Familiarity with the company's processes, systems and data is strongly preferred
    • SAP skills are necessary to maintain customer program data
    • Strong communication skills are required as are presentation skills and the ability to work with customers, internal employees and managers at all levels and in different cultures globally
    • A customer focused mindset is required, and the ability to listen to the customers, take a large amount of information, synthesize it and report back in a professional way (both orally and written)
    • The ability to deliver results through excellent planning, organization and strong execution.Equal Employment Opportunity/M/F/disability/protected veteran status.PI129113578

Keywords: Perrigo, Kalamazoo , Customer Quality Program Professional, Other , Allegan, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sorter
Description: Are you passionate about pitching in to improve our planet Are you a self-starter who takes initiative to make a positive change PeopleReady is looking to add Recycling Associates in a fast-growing (more...)
Company: PeopleReady
Location: East Lansing
Posted on: 03/4/2021

Truck Driver CDL A
Description: Now Hiring CDL-A OTR Truck Drivers Other drivers will be green with envy when they see you driving with Dart That's because Dart drivers have all the luck--great benefits and base pay, and brand new (more...)
Company: Dart Transit Company
Location: Battle Creek
Posted on: 03/4/2021

Host
Description: Store Location: US-MI-Battle Creek Overview: As a hospitality expert, you'llgettowelcomeour hungry guests into the store with a smile and ring the dinner bell or, well...call their party whenit'stimetoeat (more...)
Company: Cracker Barrel Old Country Store
Location: Battle Creek
Posted on: 03/4/2021


Part Time Retail Associate
Description: When you join Verizon Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We're a diverse network of (more...)
Company: Verizon
Location: Battle Creek
Posted on: 03/4/2021

Cook
Description: Store Location: US-MI-Battle Creek Overview: As a Cook, you know that our food is at the core of who we are. Whether you're flipping crispy-edged pancakes as a Grill Cook prepping fresh salads and desserts (more...)
Company: Cracker Barrel Old Country Store
Location: Battle Creek
Posted on: 03/4/2021

PT Retail Sales & Customer Service Specialist
Description: When you join Verizon Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We're a diverse network of (more...)
Company: Verizon
Location: Battle Creek
Posted on: 03/4/2021

Truck Driver - CDL-A
Description: Call our recruiters todayYou're Family HereDrive NussbaumOur Values Put YouCenterHere at Nussbaum, it is our mission to honor God by impacting the lives of our employees, vendors, customers and community. (more...)
Company: Nussbaum
Location: Battle Creek
Posted on: 03/4/2021

LPN - Licensed Practical Nurse
Description: What You Can Expect:Are you a hardworking LPN that strives for excellence to improve outcomes for your patients Trilogy is one of the best Healthcare companies in the Midwest and we want you to join (more...)
Company: Trilogy Health Services
Location: Battle Creek
Posted on: 03/4/2021

Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time
Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...)
Company: Speedway LLC
Location: East Lansing
Posted on: 03/4/2021

Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time
Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...)
Company: Speedway LLC
Location: Battle Creek
Posted on: 03/4/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Kalamazoo RSS job feeds