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Service Delivery Manager - Michigan MIKAL/Allegan

Company: Ascension
Location: Kalamazoo
Posted on: September 17, 2021

Job Description:

We Are Hiring:

Ascension is looking to hire a Service Delivery Manager to be based out of Kalamazoo, MI.

 

#AT2021b

What You Will Do:
  • Manages the delivery of services against agreed upon performance metrics and oversees the execution of governance responsibilities.

 

Responsibilities:

Manage administration and maintenance of assigned information systems, function(s) and/or resources.

  • Manage assignments for installations, conversions and upgrades, and develop implementation plans that ensure minimal impact on end users.
  • Collaborate on needs analysis for customer service, upgrades or changes to systems.
  • Recommend cost-effective hardware/software solutions.
  • Manage multiple projects, often through subordinate project managers.
  • Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them.
  • Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.
  • Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.
  • Addresses identified issues escalated by governance teams and refers issues to appropriate leaders for resolution.
  • Supports business and legal teams with contract changes, negotiations and terminations. • Ensures vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contracts terms.
  • Manages vendor performance to budget.
  • Conducts hiring, training, directing, development and evaluation of staff.
What You Will Need:

Licensure / Certification / Registration:

  • Certification credentialed from the International Association of Information Technology Asset Managers preferred.

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 3 years of experience required.
  • 5 years of experience preferred.
  • 1 year of leadership or management experience preferred.
Additional Preferences:

Complexity of Work:

  • Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment as required.
Why Join Our Team:

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

 

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

EEO is the Law Poster Supplement

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement:

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify

Keywords: Ascension, Kalamazoo , Service Delivery Manager - Michigan MIKAL/Allegan, Other , Kalamazoo, Michigan

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