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Encompass Administrator

Company: Consumers Credit Union
Location: Kalamazoo
Posted on: November 23, 2021

Job Description:

Encompass Administrator Consumers Credit Union is seeking to hire an experienced Encompass Administrator with an innovative mind. The role would consist of maintaining system uptime and supporting users, as well as seeking out opportunities for improvement, building enhancements and creating new loan products. Responsibilities also include peripheral systems, such as member facing POS, underwriting platform, etc. This role will be involved in some degree of mortgage project implementation, guiding decision making within project groups, and assuring projects are completed timely and successfully. What you'll be doing: * Maintains system uptime. Develops solutions and resolves problems with a sense of urgency. Occasionally, may require attention past standard business hours. * Seek out and analyze new capabilities and enhancements introduced by IMT, or third parties. This includes researching and understanding new version releases and communicating with management how they will impact the line of business. * Act as liaison with IMT, third party mortgage vendors, and IT resources to maintain interfaces through the Encompass network as well as identification, development and deployment of custom integrations and fixes. Manage support cases and leads escalations when needed. * Keeps internal parties apprise of vendor roadmap items and updates. Works with vendors to shape and influence direction/addition of high value enhancements and fixes. Seeks opportunities to "beta" new functionality. * Consistently establishes and builds relationships with colleagues and vendors to provide superior service. * Uses self-guided decision-making and judgement to identify and act on next best actions, especially regarding time sensitive solution implementation and keeping projects moving. What you'll need: * Bachelor's Degree in business, computer science, information systems or a related field is preferred * Minimum of 4 years' experience in Mortgage Lending to include mortgage loan origination and operation activities as well as an understanding of regulatory requirements is required for this role. * Minimum 2 years' experience administrating the IMT Encompass platform * Consistent positive, how-can-we attitude * Experience with Simple Nexus, Factual Data, Mercury Network, Desktop Underwriter, Loanbeam, and Optimal Blue are a plus * ICE/Ellie Mae certifications are a plus What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following one year of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

Keywords: Consumers Credit Union, Kalamazoo , Encompass Administrator, Other , Kalamazoo, Michigan

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