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Customer Support

Company: Careerbuilder-US
Location: Kalamazoo
Posted on: January 15, 2022

Job Description:

Job Title: Customer Support
Duration: 3+ Months (Possible Extension)
Location: Kalamazoo, MI 49001
Hybrid Role, 1 day in office

Responsibilities:
--- This role coordinates intercompany shipments from US facilities to client international facilities.
--- Performs tasks such as PO management, order status communications, export documentation and transportation routing.
--- Role interacts on a daily basis with international partners, IBP, Distribution, Quality and other internal teams
--- Single point of contact for intercompany shipments
--- Provides proactive, accurate communications
--- Processes intercompany orders
--- Collaborates with Supply Planning to secure inventory for intercompany customers
--- Ensures products are registered in destination country
--- Arranges cost effective transportation that meets the customer requirements
--- Prepares and distributes export documentation
--- Supports red and white shipments
--- Processes miscellaneous export shipments
--- Ensures adherence to export regulations
--- Processes returns and customer credits
--- Problem solves and performs root cause analysis
--- Provides back-up to fellow team members
--- Adheres to IATA regulations for dangerous goods shipments
--- Assists to prepare reports as required
--- Performs other requirements as needed

Education/Experience:
--- High school diploma or equivalent required
--- 2+ years of supply chain experience preferred.
--- Excellent interpersonal skills
--- Excellent customer service skills
--- Demonstrated planning and organizational skills
--- Excellent project management skills
--- Excellent computer skills using ERP software and Microsoft products

Physical Requirements:
--- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, etc. Generally, involves sitting most the time
--- Must be able to review printed material
--- Must be able to communicate telephonically, via email and via messaging
--- Ability to use common office equipment (e.g., laptop, cell phones, scanners, etc.)

Keywords: Careerbuilder-US, Kalamazoo , Customer Support, Other , Kalamazoo, Michigan

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