Contracts Administrator
Company: Nesco Resource
Location: Kalamazoo
Posted on: June 21, 2022
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Job Description:
Must Be US Citizen -These are customer service/order
management/contract administration professionals who will service
large platform customers -POSITION SUMMARYAdministers warranty and
maintenance agreements for customer service accounts of moderate
scope and complexity to achieve division business objectives and to
meet customer performance expectations. Responsible for the
direction and oversight of assigned customer accounts. Interprets
customer requests, monitors performance and delivery, investigates
complaints, negotiates pricing and discounts, and ensures
compliance with warranty or maintenance agreements.ESSENTIAL
FUNCTIONS1. Administers and/or provides oversight for assigned
customer accounts in response to parts returned for service or
replacement. Evaluates customer performance requirements, delivery
schedules, and reviews estimates of material and labor costs.2.
Provides mutually acceptable solutions to customer problems that
impact cost or schedule. Negotiates requirements across multiple
customers, products, and internal teams. Focuses on repair process
and stock allocation issues to maximize customer service levels.
May re-prioritize repair schedule to meet customer commitments.3.
Investigates and resolves claims or complaints by collecting and
analyzing information. Coordinates with relevant functions on
technical and/or quality issues; resolves customer complaints
concerning invoices or billing discrepancies; researches account
histories to assist in collection activities.4. Approves or
authorizes special price quotations and allowances, deductions, and
adjustments on a case-by-case basis. Determines the need for
amendments or extensions to warranty or service agreements.
Determines when customer requested changes are out-of-scope. May
confer with management regarding customer credits and
precedent-setting decisions.5. Recommends actions by analyzing and
interpreting data and making comparative analysis. Analyzes and
proposes changes in methods and/or procedures to improve efficiency
and the quality of service. May develop provisioning
recommendations for new aircraft maintenance agreements.6. Acts as
the point of contact with the customer on assigned accounts.
Coordinates customer visits, presentations, and/or audits.
Maintains successful, long-term business relationships and contacts
with customer procurement employees. May have responsibility to
coordinate and ensure coverage for ?aircraft-on-ground/critical
priority service. May perform customer service administration
activities on a limited basis.7. Maintains professional and
technical knowledge by attending educational workshops, reviewing
trade publications, and/or participating in professional
associations such as the National Contract Management Association
(NCMA).8. Ensures compliance with federal, state, and aerospace
industry regulations (e.g. FAA); ensures adherence to requirements
and advises management on needed actions.9. Shares specialized
knowledge with others. Represents Company on specific projects.
Contributes to team effort by accomplishing related results as
needed. Work assignments may include cross-functional or project
team responsibilities (e.g. continuous improvement).Education and
ExperienceBachelors degree (BA) in Business Administration or an
equivalent combination of education and experience which has
provided both theoretical and practical knowledge in the field.
Demonstrated ability to perform the essential functions of the job
typically acquired through two or more years of directly related
experience in technical product customer support or contract
administration.Knowledge, Skills and AbilitiesKnowledge of warranty
and maintenance agreements, industry practices, regulations, and
policies. Knowledge of legal and regulatory requirements related to
the aerospace industry and government procurement, if applicable.
May require knowledge of international trade and export
requirements. Maintains a thorough knowledge of Parker products and
customers. Knowledge of and ability to effectively apply implement
continuous improvement principles and techniques. Proficient with
standard business application software and specialized data
analysis or materials systems (e.g. electronic data interface (EDI)
or manufacturing resource planning (MRP) systems). Ability to work
on a variety of problems of moderate scope and complexity where
analysis of the situation or data requires thorough identification
of factors and analysis of impact; work within general work
objectives; evaluate alternative solutions that may require
coordination across multiple teams. Ability to read, analyze, and
interpret policies and contracts or agreements, and recommend
changes to procedures. Ability to respond to inquiries or
complaints from customers, regulatory agencies, or members of the
business community. Ability to define problems, collect data,
establish facts, and draw valid conclusions. Ability to negotiate
effectively to obtain best prices and terms on repairing,
replacing, and delivering products and services. Ability to
effectively communicate and present information to team members,
team leaders, and customers. Ability to effectively demonstrate
team member competencies and participate in goal-setting,
performance feedback, and self-development activities.Nesco
Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource,
LLC) is an equal employment opportunity employer and does not
discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age, or
veteran status, or any other legally protected characteristics with
respect to employment opportunities.
Keywords: Nesco Resource, Kalamazoo , Contracts Administrator, Other , Kalamazoo, Michigan
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