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Front Desk Clerk

Company: Residence Inn by Marriott
Location: Kalamazoo
Posted on: November 26, 2022

Job Description:

*General Summary*

Providing a lasting first impression filled with the highest quality of hospitality service. Beginning with guest reservations and to continue through the checkout process, it is every employee's duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

*Education/Experience*

High school diploma or General Education Certificate is required.

*Knowledge, Skills and Ability*

* Must have the ability to speak, understand, read and write the English language.
* Must be able to multi-task effectively in a busy office and public atmosphere.
* Must have the ability to apply appropriate resolution to stressful situations.
* Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
* Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
* Must be able to perform basic computer skills (including Excel, Word, and E-Mail).

*D*uties and Responsibilities

* Directly responsible for guest satisfaction scores from Arrival Experience through Departure Experience.
* Maintain a friendly and helpful demeanor at all times. Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
* Night Auditors are to complete all Front Desk Clerk functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports and segmenting room and house reports to proper markets.
* Effectively operate the hotel computer system or property management system.
* Know frequent guests by name and their preferences.
* Ensure all reservations have full and accurate guest contact information.
* Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
* Understand Service Recovery Program and execute to standards.
* Monitor room availability, selling strategies, discounts and frequent

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Holidays
* Weekend availability

Ability to commute/relocate:
* Kalamazoo, MI 49001: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Residence Inn by Marriott, Kalamazoo , Front Desk Clerk, Other , Kalamazoo, Michigan

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