Company: Holiday Inn Express & Suites Kalamazoo West
Posted on: November 26, 2022
*Holiday Inn Express & Suites Kalamazoo West is looking for
Part-Time Breakfast Attendants to join our growing team! Are you a
morning person who enjoys customer service? The ideal candidate for
this position will have previous Food Service and Hospitality
experience and be able to work the morning shift during the week
and on weekends. If this sounds like you, please submit your resume
today to be considered. We hope to hear from you soon about joining
Providing a lasting impression filled with the highest quality of
hospitality service. Beginning with guest reservations and to
continue through the checkout process it is every employee's duty
and passion to see that all guest needs will be handled in an
efficient, gracious and professional manner.
High school diploma or General Education Certificate is
*Knowledge, Skills and Ability*
* Must have the ability to speak, understand, read and write the
* Must be able to multi-task effectively in a busy office and
* Must have the ability to apply appropriate resolution to
* Must read and understand the Employee Handbook.
* Must be able to follow policy and perform to enhance
professionalism in appearance and behavior.
*Duties and Responsibilities*
* Know and live the mission and values of the hotel brand and
* Maintain a friendly and helpful demeanor at all times.
* Greet every customer with a smile at 10 feet and a verbal
greeting at 5 feet.
* Directly responsible for Overall Guest Satisfaction and
Applicable Customer Service/Food and Beverage Scores.
* Utilize aggressive hospitality to ensure the best guest
experience. Float throughout breakfast area to enhance guest
* Report all instances of guest dissatisfaction to management for
resolution and tracking.
* Make sure that all food items are prepared and in correct area on
time and refilled as needed. Check food before placing in guest
area to ascertain the appearance, temperature and portions are
correct. Constantly spot check food to ensure that food served
meets quality standards.
* Keep breakfast area cleaned throughout service. Clean breakfast
area and kitchen daily.
* Be knowledgeable of food items and ingredients. Be prepared to
answer any guest questions about the items in a direct, concise
way. Know the use records.
* Ensure that proper food sanitation practices are followed. Adhere
to all local, city, county and state health codes.
* Complete food waste logs daily or as needed to track food
spoilage, waste and any foods not prepared to standards.
* Assist with Cost Control: prepare food amounts to projected use
based on occupancy, inform management of items running low; and
complete Inventory, as assigned.
* Develop a thorough knowledge of hotel staff, services, amenities,
and hotel surroundings (i.e. mall, restaurants, and medical
* Provide the highest quality of customer service to the guest at
* Represent efficiency and friendliness in a manner that leaves a
* Practice safety standards at all times and keep the property safe
for guests and fellow employees. Use wet floor signs, as required.
Use personal protective equipment. Report any injuries or unsafe
conditions to the person-in-charge immediately.
* Complete the shift work Checklist as assigned.
* Must successfully complete education related to assigned duties
* Assist other departments as needed: laundry, housekeeping, and
* Other duties as assigned.
Public, business atmosphere in which temperatures may vary within
reason of indoor climates. Lifting and carrying up to 10 lbs. may
occur and with assistance, moving up to 50 lbs. Must be able to sit
and stand for long periods of time.
Job Type: Part-time
Pay: $13.00 - $13.50 per hour
* Employee assistance program
* Employee discount
* Referral program
* Day shift
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Kalamazoo, MI 49009: Reliably commute or planning to relocate
before starting work (Preferred)
* Restaurant experience: 1 year (Preferred)
* English (Preferred)
* Day Shift (Preferred)
Work Location: One location%58047475%
Keywords: Holiday Inn Express & Suites Kalamazoo West, Kalamazoo , Breakfast Attendant, Other , Kalamazoo, Michigan
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