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Member Contact Specialist I

Company: Advia Credit Union
Location: Kalamazoo
Posted on: January 20, 2023

Job Description:

Employment Type: Full-Time, Hybrid #LI-HYBRIDWhat youll do:You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer members questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia.What to know about Advia:Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as work hard, play hard.Why you should work for us:There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life!Excited to hear morehere are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advias Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!What youll needA willingness to learn and desire to be coached.Strong communication skills.Ability to ask questions for clarification.Patience.Customer service experience is strongly preferred, but we can teach this too!A team centered mentality.A passion for helping people.Want to see more?Check us out on Instagram and Twitter for an inside look at what the #advialife is all about.IG: advia_careersTwiiter: @Advia_CareersAcknowledgementNothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Interpersonal SkillsCourtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Keywords: Advia Credit Union, Kalamazoo , Member Contact Specialist I, Other , Kalamazoo, Michigan

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