Member Contact Specialist I
Company: Advia Credit Union
Location: Kalamazoo
Posted on: January 20, 2023
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Job Description:
Employment Type: Full-Time, Hybrid #LI-HYBRIDWhat youll do:You
will get to provide outstanding service and support to our members
and your fellow Advians. You will be the expert, to answer members
questions, service their accounts, and recommend products and
services that will best fit their financial needs. You will receive
incoming calls and offer solutions whether that be a product,
service or resource that the caller requires (or could benefit
from) while creating an exceptional experience. You will get to be
the voice of Advia.What to know about Advia:Advia is a fast-growing
Credit Union. We are in the top 3% of credit unions in the United
States. We are deeply rooted in the communities we serve and have a
passion for placing our members needs above all else. Our culture
can only be described as work hard, play hard.Why you should work
for us:There are a lot of reasons why you should join the Advia
team. As a team member of Advia, you can expect regular and
constructive guidance, development opportunities, great benefits,
dedicated co-workers, and engaged leaders. We are committed to
Equal Employment Opportunity and are a proud Veteran & Military
Friendly Employer. We would encourage you to come see the Advia
life!Excited to hear morehere are the deets of the position: We are
looking for people that are dedicated, driven and willing.
Fostering relationships and building trust is what we do! Our
members depend on us to display the highest level of service by
maintaining accuracy/confidentiality/efficiency, knowing our
products and services, and offering them the best solutions to fit
their needs. Advias Member Contact Specialists are always geared up
and ready to provide quick responses and on the spot solutions.
This position is very fast paced and fun! So, get your positive,
outgoing, people helping people mentality ready and make sure you
are verbally ready to rock and roll while you are here!What youll
needA willingness to learn and desire to be coached.Strong
communication skills.Ability to ask questions for
clarification.Patience.Customer service experience is strongly
preferred, but we can teach this too!A team centered mentality.A
passion for helping people.Want to see more?Check us out on
Instagram and Twitter for an inside look at what the #advialife is
all about.IG: advia_careersTwiiter:
@Advia_CareersAcknowledgementNothing in this position description
restricts management's right to assign or reassign duties and
responsibilities to this job at any time. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. This job description is not a contract and
should not be construed as a guarantee of employment for any
specific period of time. Advia Credit Union is an Equal Opportunity
Employer of women, minorities, protected veterans and individuals
with disabilities. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Interpersonal SkillsCourtesy and tact are essential
elements of the job. Work involves personal contact with customers
and others inside and outside the organization, generally regarding
fairly routine matters for the purposes of giving and obtaining
information or instructions, updating or referring. Communications
require shorter and not in-depth discussions most of the time.
Keywords: Advia Credit Union, Kalamazoo , Member Contact Specialist I, Other , Kalamazoo, Michigan
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