Personal Banker Associate II
Company: Fifth Third Bank, N.A.
Location: Plainwell
Posted on: January 22, 2023
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Job Description:
Make banking a Fifth Third better -We connect great people to
great opportunities. Are you ready to take the next step? Discover
a career in banking at Fifth Third Bank. GENERAL FUNCTION:Selected
candidates are intended to become a Retail Personal Banker II after
completing a 10 week on-boarding and education program that
includes rotations in Operations and Sales & Service. There will be
a certification at the conclusion of the program to provide
selected candidates the opportunity to demonstrate skills necessary
to successfully perform a role within the Retail Personal Banker
job family. The Retail Personal Banker II role is a sales position
with a primary focus on sales development and relationship building
through the promotion of deposits, loans, fee-based services and
the retention of customers. Responsible for selling a full range of
banking products and services to meet existing and prospective
customer's needs, while providing specialized care and service to
existing and prospective bank customers. Utilize and promote the
consultative sales and service process, using the prescribed tools
and interacting with the staff for referral activity.Responsible
and accountable for risk by openly exchanging ideas and opinions,
elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues, and ensures that actions and
behaviors drive a positive customer experience. While operating
within the Bank's risk appetite, achieves results by consistently
identifying, assessing, managing, monitoring, and reporting risks
of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:+ Use the
consultative sales process and Financial Needs Assessment to build
a thorough customer profile and identify current and future
financial needs.+ Maintain an in-depth knowledge of Retail consumer
and small business products/services and recommend appropriate
solutions using our value proposition.+ Utilize CAMP and other
approved Marketing tools to proactively reach out to customers and
set appointments for periodic financial reviews.+ Primarily focused
on cross-selling to existing customer base and engaging in outside
sales activities (i.e. Membership Advantage onsite presentations,
business sales calls, community financial literacy events, etc.) as
directed.+ Establish close working relationships with assigned
Business Partners (Mortgage, Small Business, Commercial and
Investment), referring customers when appropriate to provide
timely, and holistic financial solutions.+ Consistently meet/exceed
customer experience and individual/team production goals and
enhance year-over-year revenue growth as measured by the Financial
Center P&L.+ Provide guidance to CSRs with respect to the sales
and referral process.+ Promote customer satisfaction with a
friendly, helpful demeanor and professionalism.+ Act with
confidence by answering customer questions and owning customer
issues.+ Maintain a position of trust and responsibility by keeping
all business confidential.+ Follow the Bancorp Code of Business
Conduct and Ethics and other related policies, maintaining ethical
behavior at all times.+ Adhere to established policies and
procedures while opening/servicing the full range of Retail
products.+ Participate in the consumer loan and bankcard process,
owning sourced loans from application through closing.+ Participate
in the opening/closing process of the Financial Center or Bank Mart
as directed by the Financial Center Manager.+ Keep up to date on
Retail procedures in place to mitigate fraudulent activity and
unnecessary risk or exposure.SUPERVISORY
RESPONSIBILITIES:None.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
REQUIRED:+ College degree or work experience providing
transferrable skills or combination of education and experience.+
Experience in the financial industry preferred.+ Demonstrated
ability to develop comfort level with sales activities designed to
acquire new consumer household and small business customers and/or
cross-sell to established customers.+ Must be able to demonstrate
understanding of advanced math functions that will allow for
analysis of credit and financial information.+ Ability to
professionally represent Fifth Third Bank in terms of appearance
and verbal/written communication.+ Demonstrated ability to develop
a working knowledge of Retail policies and procedures in order to
utilize good judgment in making sound decisions.+ This position
requires S.A.F.E. Act registration at the time of employment
through the Nationwide Mortgage Licensing System (NMLS). The NMLS
web site (mortgage.nationwidelicensingsystem.org) provides the MU4R
questions and registration Required for employment in this
position.WORKING CONDITIONS:+ Normal office environment.+ Extending
viewing of computer screens.+ This program will require the ability
to travel within the affiliate for training as well as scheduling
flexibility.+ Travel outside of the affiliate will be required for
various classroom training sessions.#LI-AN1Personal Banker
Associate IILOCATION -- Plainwell, Michigan 49080 Fifth Third Bank,
National Association is proud to have an engaged and inclusive
culture and to promote and ensure equal employment opportunity in
all employment decisions regardless of race, color, gender,
national origin, religion, age, disability, sexual orientation,
gender identity, military status, veteran status or any other
legally protected status. Introduce yourself to our team to stay
connected on future opportunities. We look forward to finding the
right place for you. Are you ready to take the next step? Fifth
Third Bank, National Association is one of the top-performing banks
in the country, with a history that spans more than 150 years.
We've staked our claim on looking at things differently to make
banking a Fifth Third better. This applies to our relationships
with customers and employees alike.We employ about 18,000 people
while offering:--- A chance for employees to build their future,
with supportive career development and comprehensive health and
financial wellness programs.--- An environment where we win
together by celebrating achievements and working
collaboratively.--- An opportunity to make a difference in a
positive and lasting way. Everything we do is geared toward
improving lives.We're proud that Fifth Third is a warm and caring
place to grow - as a customer and as a team member.
Keywords: Fifth Third Bank, N.A., Kalamazoo , Personal Banker Associate II, Other , Plainwell, Michigan
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