Digital Pathology Applications Specialist
Company: Epredia
Location: Kalamazoo
Posted on: January 22, 2023
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Job Description:
Epredia, a global leader in providing solutions for cancer
diagnostics, is dedicated to improving lives by enabling our
customers to achieve diagnostic excellence. We're growing quickly
and constantly expanding our team. Find a rewarding career with a
diverse group of individuals that share a passion to do work that
matters and positively impacts patient lives. From fostering
strong, meaningful relationships with our customers to creatively
solving problems with innovative solutions to leading the sales
strategy, you'll partner with our customers to ensure they have the
right solutions and applications to provide the best care to their
patients. You'll be responsible for more than just troubleshooting.
You'll drive positive experiences by focusing on our top priority:
our customers. You'll work with a variety of stakeholders in a
dynamic organization to make a positive impact in the healthcare
industry. In this customer-facing role, Application Specialists are
essential to delivering on our mission of enabling our customers to
enhance precision cancer diagnostics.What you will do:+ Perform
instrument demonstrations, installations and networking of IHC
instruments, digital scanners and tissue micro-arrays, software,
and peripherals onsite with the client+ Partner with our sales team
to effectively perform remote and onsite demonstrations of IHC
instruments, scanners and software+ Troubleshoot and resolve
customers' network connectivity/ LIS technical issues, and provide
help in understanding the appropriate use of IHC strainers, digital
pathology scanners and TMA equipment+ Handle requests for the
replacement of apparently defective products. Complete, maintain
and process relevant paperwork and documentation, including records
of customer complaints.+ Prepare reports to management including
compilations of customer complaints, trend analyses, and
suggestions for improvement.+ Provides on-site consultation to
resolve customer's needs and meet service expectations+
Participates in validating new products, customer evaluations of
existing products and application support.+ Complete IQ/OQ'sSkills
you will need:+ Bachelor's degree or equivalent with 2+ years
working experience in the information technology field preferably
in a clinical or biosciences environment.+ 4+ years of working
experience with IHC platforms, digital pathology instruments,
microscopy or equivalent+ HT/HTL certification and 3-5 years of
clinical or research laboratory experience is helpful+ Microsoft
Office Suite proficiency to include Microsoft Word, Excel and
PowerPoint.+ Confirmed technical writing skills, ability to work
with minimal direction in a laboratory environment and in the
field.+ Prior customer-facing experience required+ Up to 75% Travel
is required and may be asked to travel within hours for urgent
customer needs.#LI-LVIYOUR APPLICATION: Epredia offers a wide
variety of competitive compensation and benefits programs. If you
meet the requirements of this unique opportunity, and are driven by
innovation and the desire to improve the lives of our patients, we
encourage you to apply now. Job postings will remain open for a
minimum of five business days and are subject to immediate closure
thereafter without additional notice. TO ALL RECRUITMENT
AGENCIES:Epredia does not accept unsolicited third party
resumes.Epredia is an Equal Opportunity Employer including
Disability/Protected Veterans
(https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Our Journey. Epredia is on a journey to create an inclusive
environment where we celebrate multiple approaches and points of
view. Our goal is to attract, develop and retain the best and
brightest from all walks of life and backgrounds. Your candidacy
will be reviewed regardless of race, religion, gender, sexual
orientation, national origin, disability, age or veteran status. At
Epredia, we improve lives by enabling better cancer diagnostics. We
are a team of talented individuals with diverse backgrounds and
expertise, working together to develop precision diagnostic
solutions for our customers. We are a fast growing global company
that drives innovation in diagnostics to create better outcomes for
patients. Joining Epredia is much more than a job- it is an
opportunity to be part of something with a purpose. Find out how
you can improve lives while advancing your career.
Keywords: Epredia, Kalamazoo , Digital Pathology Applications Specialist, Other , Kalamazoo, Michigan
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