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Disaster Restoration Crew Chief

Company: ServiceMaster
Location: Kalamazoo
Posted on: January 24, 2023

Job Description:


  • Do you like to serve, help, and lead others?
  • Do you enjoy challenges and opportunities to learn new skills?
  • Do you like to discuss, clarify, and create solutions with others?
  • Are you looking for a position that provides benefits, training, and variety?
    ServiceMaster of Kalamazoo is looking for highly motivated individuals who like to serve others, lead others, and continue to learn new skills. As one of the most respected professional cleaning and restoration companies in the country, we pride ourselves on creating cleaner and healthier environments for our customer, and their employees and customers. As a ServiceMaster Service Partner you will belong to a team that works together to deliver the best solutions and customer service to our clients. In your role as a Crew Chief you will oversee production employees ensuring that work is being conducted according to company policies and procedures and that jobs are completed according to the allotted schedule and to meet the specifications of the client.

    This position provides medical, dental, life, short term disability, and accident benefits as well as health savings account and 401K options, and accrued paid time off. Based on hourly rate, on-call, and overtime compensation this position will pay $40,000-45,000 a year to start depending on experience. Additional increases depend on ability to lead projects and timelines vary by employee.

    Job Position Description:
    • Administrative duties include completing job related paperwork and forms, attending team meetings, and participating in training and certifications.
    • Production work will include all aspects of on-site disaster restoration tasks, maintaining vehicles and all equipment, and performing on-the-job training for our technicians.
    • Customer service activities include serving as a liaison between the customer and our company using a professional manner in all situations, and collecting service fees, and selling additional services.

      Job Minimum Qualifications:
      • High school diploma or equivalent
      • Ability to pass drug screen, background check, and motor vehicle report
      • Ability to wear company provided uniforms and personal protective equipment
      • Ability to work a typical 7:30 am - 4:30 pm schedule with occasional variance depending on the job and customer need
      • Ability to respond to emergency situations during hours other than regularly scheduled
      • Ability to fulfill on-call requirements one day per week and one weekend a month (On-call compensation includes $30 bonus for new jobs responded to, plus regular hourly rate and applicable overtime)
      • Relational skills including effective verbal and written communication, analytical thinking, observation of and attention to details, making decisions, and directing others
      • Organizational skills including meeting deadlines and adjusting to a rapidly changing environment
      • Customer Service skills including the ability to communicate technical information in an effective and understandable way to the clients and dealing with issues in a positive and diplomatic way
      • Technological skills including the abilities to use phone and iPad applications and learn and apply new systems

        Position Ideal Qualifications:

        Experience in project management, and/or a service industry; IICRC Certifications or other certifications in the Disaster Restoration industry. A strong interest in the industry and a desire to increase in aptitude and expertise.

        Physical Requirements:

        Must be physically able to perform all tasks required. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time. Full range of body movements and ability to frequently lift, carry, push, or other- wise moves position of objects weighing up to 50 pounds with regularity and the ability to bend, kneel, reach, twist, crawl, crouch, transition in and out of vehicles and climb ladders and stairs are required. Must have command of all five senses including sight, hearing, touch, smell, and taste. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.


        The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

        Compensation: $40,000.00 - $45,000.00 per year

        Established in 1953, ServiceMaster of Kalamazoo has been serving Kalamazoo and surrounding counties for nearly 70 years. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

        This franchise is independently owned and operated by a ServiceMaster Clean - franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

Keywords: ServiceMaster, Kalamazoo , Disaster Restoration Crew Chief, Other , Kalamazoo, Michigan

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