Receptionist Customer Service

Company: Robert Half
Location: Kalamazoo
Posted on: January 26, 2023

Job Description:

Description We have an exciting opportunity for a highly skilled and motivated Customer Success Specialist! Are you a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Then we have the position for you. This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.

Major responsibilities

- Promote customer retention, acquisition, and loyalty

- Design, measure, and analyze customer success metrics

- Lead training for customer-facing staff to improve customer service and loyalty

- Provide outstanding customer service in a fast-paced environment via phone and/or email correspondence

- Solution for complex problems and issues

- Implement and design strategies to improve the customer experience Requirements - Superb analytical, research, and interpersonal skills

- Strong technical skills including knowledge and experience with customer relationship management software (CRM)

- Prior customer service/call-center experience, preferably in a fast-paced & high-volume environment

- Familiarity with call-tracking and being held accountable to KPIs

- Excellent business writing skills, including the use of email correspondence

If you meet the experience expectations and have immediate availability we want to hear from you!

.

-Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

- 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half, Kalamazoo , Receptionist Customer Service, Other , Kalamazoo, Michigan