IT Specialist (SYSANALYSIS)

Company: Army CECOM
Location: Kalamazoo
Posted on: September 15, 2023

Job Description:

Job SummaryThis is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service authorized by Section 1117, NDAA FY21, Public Law 116-283, and 5 USC, Section 9905, to recruit and appoint qualified candidates to positions in the competitive service. Job Description

• Operates in direct support of the Lead Systems Technical Representative (LSTR) to monitor performance of software activities within operational priorities and takes action to influence corrective measures.
• Assists commanders with solving technical assistance problems beyond their resources or capability to resolve.
• Identifies and assists field personnel in resolving any SW deficiencies for all Software Engineering Center (SEC) post-production software systems (PPSS) systems and coordinate support requirements with responsible organization.
• Integrate and synchronize SEC SW fielding, training, and support efforts for all SEC PPSS systems.
• Provide Cyber Readiness Analytics to LSTR, SCR and integrate with SEC command level data and SEC readiness common readiness dashboards.
• Works in coordination with the CECOM SEC Headquarters and Project Leads to inform of the effectiveness of SW deployment.
• Participates in defining assignments, identifying the work to be done and deadlines for completion.
• Execute Technical Monitor or COR duties in support of SCRs and LSTRs, as applicable.QualificationsWho May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Basic Requirement for IT SPECIALIST (SYSANALYSIS): Specialized and Other Experience: To qualify for this position, your resume must describe at least one year of specialized experience equivalent to the next lower grade level (DE-02 or GS-11) or equivalent pay band in the Federal service which includes 1) Manage the analysis, design, development, deployment, or testing of software intensive systems supporting tactical programs. 2) Support the software systems in the areas of development, deliver, or cyber readiness. 3) Coordinate with customers to identify, define, develop, or provide support for software intensive systems. This definition of specialized experience is typical of work performed at the next lower pay band/grade level position in the federal service (DE-02/GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Keywords: Army CECOM, Kalamazoo , IT Specialist (SYSANALYSIS), Other , Kalamazoo, Michigan