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Customer Support Representative II

Company: Kelly Services
Location: Kalamazoo
Posted on: June 11, 2019

Job Description:

Kelly Services is looking for Customer Service Representative for a fianancial company in Kalamazoo.

Monday- Friday 8:30am-5pm

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Required Experience

- 5 years of Customer Service

- High School Diploma

- Previous experience with computer applications, such as MS Outlook or data entry software.

Day to Day Duties:



  • Each day you will spend 6.5 hours per day on the phones, and 1.5 on research needed for calls and breaks.
  • You will receive a call log each day where you will log all of the information that is provided during their calls. You will speak to customers about a number of financial products.
  • 6 weeks of training will be provided
  • Will work with vault and lock box teams.
  • Will work with the manager and multiple team leads.

    Why Kelly--?

    At Kelly


    Services--, we work with the best. Our clients include 95 of the Fortune

    100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

    the best talent to drive their business forward. If you only make one career connection today, connect

    with Kelly.

    About

    Kelly Services--

    As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

    around the world and have a role in connecting thousands more with work through our global network of

    talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

    Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

    committed to employing a diverse workforce. Equal Employment Opportunity

    is The Law.

Keywords: Kelly Services, Kalamazoo , Customer Support Representative II, Other , Kalamazoo, Michigan

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