KalamazooRecruiter Since 2001
the smart solution for Kalamazoo jobs

Member Service Center Representative

Company: Consumers Credit Union
Location: Kalamazoo
Posted on: June 14, 2019

Job Description:

Member Service Center RepresentativeThe Consumers Credit Union team is looking to hire a passionate Member Service Center Representative (MSCR) to join our team. As a MSCR, you will provide exceptional service to enhance member relationships and exceed member expectations over the phone.Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. This role needs to have the ability to make decisions.As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.What you will do:

  • Provide excellent member service.
  • Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service.
  • Consistently establish and build relationships with members to grow overall membership base.
  • Use empathy and build rapport on each interaction.
  • Actively listen to determine member needs.
  • Educate members on products and services.
  • Achieve and track individual/team sales goals set for the position.
  • Recognize and act upon cross sell opportunities.
  • Provide support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
  • Open new accounts for members.
  • Refer new Business Account relationships and perform account maintenance.
  • Make loan referrals and assist members with general loan questions.
  • Answer member emails with professional and accurate written communication.
  • Operate phone system and meet expected call handling statistics (ready-time, handle ratio, etc.).
  • Demonstrate knowledge of all Consumers products and services.
  • Uphold member confidentiality and follow security guidelines.What you'll bring to the table:
    • High school graduate or equivalent.
    • Professional appearance, builds rapports with members, and enjoys working with people.
    • Excellent written and verbal communication skills.
    • Knowledge of current technology. Able to easily navigate multiple software environments.What you didn't know about the team:You can often find MSCRs enjoying potlucks, taking wellness walks together, or engaging in friendly competitions. You'll find the people here enjoy an unusual high level of camaraderie.Perks:Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following one year of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.

Keywords: Consumers Credit Union, Kalamazoo , Member Service Center Representative, Other , Kalamazoo, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Telecommute HR Personnel Assistant
Description: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of 450 ads per (more...)
Company: mommyjobsonline.com
Location: East Lansing
Posted on: 06/20/2019

Medical Assistant/Receptionist - East Lansing
Description: Part Time Position Available. Some weekends and holidays availability required.Position Summary:Provide support to busy nursing station and reception area. Provide superior customer service. Responsible (more...)
Company: Burcham Hills
Location: East Lansing
Posted on: 06/20/2019

Airline Reservationist
Description: Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding (more...)
Company: Mommy Jobs Online
Location: Battle Creek
Posted on: 06/20/2019


Virtual Assistant
Description: Our clients are busy, small business owners who hire us to handle their phone calls and treat their customers the way they would. Our job is to answer those phone calls, and do what we can to be helpful, (more...)
Company: Mommy Jobs Online
Location: East Lansing
Posted on: 06/20/2019

Production - Manufacturing
Description: Adecco is currently assisting a local client in their search to fill multiple Production - Manufacturing jobs in Battle Creek, MI. These positions are temporary to hire opportunities. Production - Rackers (more...)
Company:
Location: Battle Creek
Posted on: 06/20/2019

CDL A Owner Operator Truck Drivers - Competitive Pay!
Description: Veriha Trucking is now hiring CDL A Owner Operator Truck Drivers --What We Offer: ul li Earn 72 of Revenue li Purchase fuel at 1/gallon li Insurance
Company: Veriha Trucking
Location: East Lansing
Posted on: 06/20/2019

Truck Driver - $75K+ Per Year - $6,000 Sign On Bonus - Home Weekly - Battle Creek
Description: Hub Group is Hiring CDL-A Company Drivers 6,000 Sign-On Bonus - Earn Over 75k per Year --What's better than a high-paying career A high-paying truck driving career that gives you time
Company: Hub Group - Portage, MI
Location: Battle Creek
Posted on: 06/20/2019

Email Marketing Specialist
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Battle Creek
Posted on: 06/20/2019

Appointment Setters Wanted
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Battle Creek
Posted on: 06/20/2019

RVT or Experienced Veterinary Assistant
Description: The Animal Emergency Clinic is searching for a highly motivated and patient care oriented veterinary technician or assistant. We are
Company: Animal Emergency Clinic
Location: Mishawaka
Posted on: 06/20/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Kalamazoo RSS job feeds