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Field Service Rep II - Kalamazo or Portage, MI Home Office

Company: CDK
Location: Kalamazoo
Posted on: November 12, 2019

Job Description:

Accelerate Your CareerDrive global technology?With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries.?Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000?retail locations and most automotive?manufacturers.?? CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts?supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.????We?re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.?From data scientists to sales and client service experts, we?re hiring to support your growth and ours -?Green?light your career.??The--Field Service Technician--is a field-based, customer-facing role that installs, services, maintains and modifies equipment at our customer sites. We take a holistic approach in solving our customers' toughest problems. Our Field Technicians represent the "Face of CDK" to the customer.--Ideally, we would like the rep to live in the Kalamazo or Portage area.-- The territory will cover a 200-300 mile radius.--We are seeking positive, hardworking candidates who are a motivated self-started that works well independently with little or no supervision, but who thrives in a team environment. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail oriented leaders that focus on execution, meet commitments,--with a passion to exceed customer expectations.--Responsibilities

  • Install and perform onsite repairs of simple network products at CDK Clients sites in a 200-300 mile radius of the Kalamazo or Portage, MI area.
  • Provide 24 x 7 support for Clients and other FSR's when requested.
  • Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.----
  • Respond to and resolve assigned onsite preventative and corrective maintenance calls
  • Provide high quality installations, upgrades of all computer equipment sold by CDK.
  • Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)
  • Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
  • Continued education to remain current and increase knowledge on new and existing equipment.
  • Represent--CDK--in a personal and professional manner when responding to onsite service related issues.
  • Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
  • Obtain meaningful results from projects assigned and/or approved by supervisor.
  • Interface with baseline region on service related issues.--???????Skills and Qualifications
    • Ability to interact with upset clients and defuse possible client dissatisfaction. The FSR--will most often be the person involved with the most difficult and tense situations at the client sites. Superior client relations--- skills are a necessity.Good understanding of CDK business and associated service strategies.-- ----
    • Strong communication skills.------------------------------------------------------------------------------------------------------------------------
    • Strong working knowledge of Windows based operating systems and applications.--
    • Ability to operate test equipment.
    • Superior--troubleshooting skills.
    • Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems.
    • Good interpersonal and organizational skills.
    • Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
    • Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
    • Ability to plan--projects within established deadlines, etc.
    • This position requires 80-90% regional travel with some overnight travel, and you must be available for overtime and some weekend installations.
    • Ability to coordinate/organize activities, information, materials or other resources within--tasks or projects such as peripherals, etc. to meet clients' needs on time.
    • Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily
      • Minimum AA degree in Electronics, Computer Technology or equivalent experience.
      • Prefered: BS degree in Computer Science or equivalent experience
      • CCNA and MCDS Certification - preferred?CDK Global knows you have passions outside of work. ?You have family, friends, sporting events, and lots of things going on. ? That?s why we offer a comprehensive benefits package to not only take care of you but your family as well. ? All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives?they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.??

Keywords: CDK, Kalamazoo , Field Service Rep II - Kalamazo or Portage, MI Home Office, Other , Kalamazoo, Michigan

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