CSR / Teller - Milwood BC - Part Time
Location: Kalamazoo
Posted on: October 19, 2024
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Job Description:
Banking Customer Service
Representative Job Description Job Responsibilities Additional responsibilities of the Banking
Customer Service Rep include: Preferred Job Requirements Additional preferred requirements for the
Banking Customer Service Rep include: Benefits Additional benefits for the Banking Customer
Service Rep include:
If you are a dynamic and driven Customer Service Representative who
has the desire to advance your career with a stable and highly
regarded financial institution, join our Customer Service team at
Fifth Third Bank! We are seeking dedicated Banking Customer Service
Reps to provide excellent customer service in daily transactions,
customer inquiries and problem resolution in accordance with Fifth
Third Bank policies. As a Banking Customer Service Rep with Fifth
Third Bank, you will refer customers to the appropriate business
partners for product and service needs uncovered during business
transactions and/or conversations. You will also consistently meet
and exceed sales referral goals as set by management, promote good
customer relations with a friendly demeanor and willingness to help
at all times and honor customer confidentiality.
As a Banking Customer Service Rep with Fifth Third Bank, you will
develop rapport with the customer base, greet them by name, be
responsive and timely with correspondence and problem resolutions,
process credit card applications and display a caring attitude. You
will also continuously increase your professional knowledge and
skill set through seminars and in-house training, act with
confidence to find answers to customer questions and follow the
Bancorp Code of Business Conduct and Ethics.
•Handling cash and processing customer transactions
•Initiating conversations with customers to uncover their needs and
referring them to the appropriate business partners to meet
personal and financial center referral and sales
goals
•Personally maintaining a balancing record, finding and correcting
errors and asking for help in this process as needed
•Handling customer issues with professionalism and seamlessly
directing complex issues to management staff
•Maintaining up-to-date knowledge of financial center policies,
procedures, products and services
•Performing daily office responsibilities alongside other staff
members to maintain the efficient operation of the financial
center.
As a Banking Customer Service Rep with Fifth Third Bank, you must
have exceptional interpersonal, written and verbal communication
skills and excellent time management and problem-solving skills.
You must be able to interact confidently and comfortably with the
public, take the initiative and utilize sound judgment to make
decisions and work positively and cooperatively with a
team.
•Minimum 1 year experience in a Banking, Retail, Sales or other
role that involves cash handling and customer
service
•High school education or equivalent experience
•Strong working knowledge of banking retail policies and
procedures
•Advanced math abilities
•Computer proficiency
•Ability to work a flexible schedule
•Ability to lift up to 25 pounds and stand for most of your
shift
At Fifth Third Bank, we understand that our employees work
tirelessly to provide customers with the best products and service
possible. Therefore, we are proud to offer our Banking Customer
Service Reps a generous compensation and benefits package. We also
offer a quarterly bonus based on overall financial center customer
service performance and a monthly bonus based on sales and
referrals. We believe in promoting from within and offer extensive
online and in-class training opportunities for Banking Customer
Service Reps that wish to move up with us. In fact, you can start
the training process to become a Lead Customer Service
Representative as soon as you are hired!
•Medical, dental and vision insurance
•Benefit Choice Dollars that offset the cost of elected
benefits
•Matched 401(K) retirement plan
•Profit sharing program
•Employee stock purch
Keywords: , Kalamazoo , CSR / Teller - Milwood BC - Part Time, PR / Public Relations , Kalamazoo, Michigan
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