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IT Desktop Support Technician

Company: TEKsystems, Inc
Location: Kalamazoo
Posted on: February 15, 2020

Job Description:

*Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Pay will be negotiable based on experience.Main Duties and Responsibilities:To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applicationsSwapping out laptops/desktops and deploying Windows 10Re-imaging windows 10 onto machines from windows 7To assist all our users with any logged IT related incident when called uponTo take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessaryTo accurately record, update and document requests using the IT service desk systemTo install and configure new IT equipmentTo resolve incidents and upgrade different types of software and hardwareTo resolve incidents with printers, copiers, and scannersTo maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties**We are looking to set up interviews as early as next week*The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Kalamazoo , IT Desktop Support Technician, Professions , Kalamazoo, Michigan

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