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Help Desk Analyst

Company: Creative Financial Staffing LLC
Location: Kalamazoo
Posted on: January 15, 2022

Job Description:

Job Title: Help Desk Analyst CFS Technology has been contacted by a longtime client that has a permanent need for a talented Help Desk Analyst. Our client serves businesses throughout the Kalamazoo, Michigan area for their IT needs. Benefits and Compensation: Compensation: $40,000-$60,000 Medical/Dental/Vision, Retirement Plan with match, PTO. Responsibilities and Duties: Provide technical support and assistance regarding computer systems, software, and hardware Manage tickets in a ticketing system and utilize remote monitoring tools Install new computer hardware and software solutions Basic systems and network administration Provide end user support via phone, email, and RMM tools Preferred Qualifications: 1+ years of experience with troubleshooting, desk-side support, and/or systems and network administration Experience with Microsoft Office, Office 365, Active Directory, and basic networking knowledge Good communication skills, both written and orally Exposure using ticketing system, RMM tool or similar Bonus Experience with LAN/WAN, routers, switches, firewalls, backup solutions, storage solutions, servers. Keywords: Information Technology, IT, Help Desk, Service Desk, Desktop Support#cfsdec2021

Keywords: Creative Financial Staffing LLC, Kalamazoo , Help Desk Analyst, Professions , Kalamazoo, Michigan

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