Quality Review Analyst
Company: PNC Financial Services Group
Posted on: January 16, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Quality Review Analyst within PNC's
C&IB organization, you will be based in Kalamazoo, MI,
Utilizing standard procedures, conducts quality review and analysis
of the work performed by staff supporting a specific line of
business or functional area. Identifies systemic issues and
Reviews complex transactions and related documents and verifies
work processes to ensure completeness, accuracy and conformance to
established service levels and applicable policies and
Ensures the appropriate materials and documentation are available
to complete the transaction and/or work process.
Identifies systemic issues and facilitates effective root cause
analysis and corrective actions. Works with staff to develop and
improve incoming quality.
Provides recommendations for issues and/or continuous improvement
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Accuracy and Attention to Detail - Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Analytical Thinking - Knowledge of techniques and tools that
promote effective analysis and the ability to determine the root
cause of organizational problems and create alternative solutions
that resolve the problems in the best interest of the business.
Coaching Others - Knowledge of coaching concepts and methods;
ability to encourage, motivate, and guide individuals or teams in
learning and improving effectiveness.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Internal Controls - Knowledge of and ability to create, implement,
evaluate and enhance processes in internal controls.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Operational Functions - Knowledge of major functional processes and
associated operating requirements; ability to apply this knowledge
appropriately to diverse situations.
Quality Management - Knowledge of quality management methods,
tools, and techniques used to create and support an environment
that meets the needs of the organization.
Standard Operating Procedures - Knowledge of and ability to design,
implement and evaluate standard operating procedures affecting
daily and strategic business operations in order to increase
Roles at this level typically require a university / college degree
with New to PNC .
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Kalamazoo , Quality Review Analyst, Professions , Kalamazoo, Michigan
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