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IT Technical Analyst

Company: Trillium Staffing
Location: Kalamazoo
Posted on: August 6, 2022

Job Description:

Under the leadership of the IT Manager, the IT Technical Analyst will work with the rest of the IT Team to resolve level 1 technical issues as well as act as level 2 support for more advanced problems. This self-starter will also setup, maintain and troubleshoot desktop hardware and software. The IT Technical Analyst will also assist the Windows Administrator and IT Manager with various projects and the management of enterprise systems. Trillium's IT department is seeking an individual with effective verbal and written communication and documentation skills; analytical skills that include a scientific approach to troubleshoot and problem solve various tasks; and work with a proactive rather than a reactive mentality, identifying trends and reducing rework. The successful candidate will be able to work independently and have a willingness to acquire knowledge on his/her own time; take initiative to broaden skillsets across all Trillium systems as opportunities arise; have an inquisitive way of thinking that drives them to figure out how something works as well as why it doesn't work; and ensure the issue has been solved and/or properly train end users where appropriate. If interested in joining the Trillium team, please apply today! Qualifications---An Associate's Degree or equivalent training/work experience in Information Technology ---Experience developing and maintaining technical documentation and instructions. ---Previous experience providing direct technical support to employees in an enterprise setting. ---Have a good understanding of an Active Directory infrastructure. ---Experience working with or managing DNS, NTFS Permissions. ---Troubleshooting and diagnosing network connectivity, which includes a general understanding of IP networking, subnetting, basic routing concepts, NAT and VLANs. ---Experience with M365 and Exchange online is helpful. ---Linux, Azure AD, Microsoft Endpoint Manager experience is helpful. ---Experience with PowerShell is helpful. ---Experience with a Git repository is helpful. Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Keywords: Trillium Staffing, Kalamazoo , IT Technical Analyst, Professions , Kalamazoo, Michigan

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