KalamazooRecruiter
the smart solution for Kalamazoo jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Kalamazoo
Posted on: October 7, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLbrittany on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, Kalamazoo , Inbound Travel Consultant, Professions , Kalamazoo, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Driver - OTR/Regional (Class A) $70-75K
Description: Overview With nearly 90 years' experience, Holland knows how to take care of our customers while providing a solid work environment for our employees. Discipline to its core values of Hard Work, Integrity, (more...)
Company: Holland
Location: Grand Rapids
Posted on: 10/17/2018

CDL DRIVERS: OTR and Regional - Certified Top-Pay Carrier
Description: Don't You DESERVE to be driving for a world class carrier Apply or Call for more details: 888-558-5476 Millis Transfer is looking for Top Performing drivers who understand what it is to be a professional (more...)
Company: TTJ Recruiting
Location: South Bend
Posted on: 10/17/2018

Uber Driver Partner (Pick your own hours)
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber
Location: Grand Rapids
Posted on: 10/17/2018


Customer Service - Independent Beauty Sales Consultant
Description: We are currently hiring new professional, highly motivated and self sufficient Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. This is a genuine job online to (more...)
Company: Mommy Jobs Online
Location: East Lansing
Posted on: 10/17/2018

CDL A Regional Company Truck Driving Jobs
Description: E. L. Hollingsworth / Chieftain is hiring Regional Company Drivers to be a part of our driving family. About E. L. Hollingsworth / Chieftain E.L. Hollingsworth and Company / Chieftain has been hauling (more...)
Company: E.L. Hollingsworth
Location: East Lansing
Posted on: 10/17/2018

CDL-A Truck Driver - 1400 a week - Great Benefits
Description: Aim is a financially strong, family owned company, that has been in business for over 40 years. Aim takes care of their truck drivers, offering great home time, benefits and dedicated accounts. AIM is (more...)
Company: AIM Leasing Company
Location: Elkhart
Posted on: 10/17/2018

CDL A Company Driver - Battle Creek
Description: Job Description: Our Dedicated Class-A CDL drivers earn great pay and get quality
Company: CRST Dedicated Services
Location: Battle Creek
Posted on: 10/17/2018

Schwan's Frozen Food Route Relief Driver (Red Baron Pizza) - Starting at $39,600/year
Description: Description At Schwan's Company, we are driven to bring our customers delicious foods and reliable services. That's how we grew from a one-man-and-a-truck delivery business in rural Minnesota to a multibillion-dollar (more...)
Company: Schwan's
Location: Grand Rapids
Posted on: 10/17/2018

Mail Hauler / Mail contractor - CDL Truck Driver / Local
Description: WHO ARE WE B B Trucking is committed to offering our drivers the best working environment with more home time, dedicated runs and a consistent schedule. We are a family run business and know that you (more...)
Company: B&B Trucking
Location: Fort Wayne
Posted on: 10/17/2018

Students & Recent CDL-A Truck Driver Grads -
Description: CDL-A truck driver job opportunities for CDL-A grads br After just four weeks in our driver program, you're ready to begin earning guaranteed home time and higher mileage rates Ask a recruiter about (more...)
Company: NTB Trucking
Location: Kalamazoo
Posted on: 10/17/2018

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Kalamazoo RSS job feeds