Loan Processing Analyst (MLO)
Company: PNC Financial Services Group
Posted on: August 14, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Loan Processing Analyst
within PNC's Retail Lending organization, you will be based in
As a Loan Processing Analyst, your role will be to act as a liaison
between the customer or PNC Representative (AMG Advisor, Mortgage
Loan Originator, and/or Retail Branch Representative) and the Home
Equity Underwriter for all types of Home Equity loan products.
Customer service interaction and communication will be required
from application entry to set of close, keeping the customer or
representative informed of the loan file process and progress.
Clerical updates in operating systems, collection of documentation
to be reviewed by the underwriting staff, and set up of the closing
documentation and appointment are additional responsibilities.
- Processes, analyzes and verifies submitted individual credit
and income documents to ensure that varied and complex residential
loan applications are complete.
- Manages customer experience throughout the origination process.
Ensures compliance with established policies and procedures.
Partners with internal and/or external partners to route
communications, documents or other action items to complete
transactions. Identifies and may address exceptions; escalates
- Manages the review and processing of residential loan
information of varying complexity, including loan applications and
credit documents. Prepares and forwards documents to appropriate
- Verifies all required borrower documents are collected and
acceptable under the company's policies and procedures. Ensures
these documents have been received.
- Provides responses and documentation for inquiries and ad hoc
requests. Completes research and provides feedback on workflow and
work received. Recommends best practices to team members. May
participate in projects and initiatives.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Flexibility and Adaptability Knowledge of successful approaches,
tools, and techniques for dealing with changes and adapting to a
changing environment; ability to adapt as needed.
Influencing Knowledge of effective influencing tactics and
strategies; ability to impact decisions within and outside own
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Operational Functions Knowledge of major functional processes and
associated operating requirements; ability to apply this knowledge
appropriately to diverse situations.
Problem Management Process Knowledge of and ability to bring a
reported problem to successful resolution.
Products and Services Knowledge of major products and services and
product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Kalamazoo , Loan Processing Analyst (MLO), Professions , Kalamazoo, Michigan
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