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Loan Processing Analyst (MLO)

Company: PNC Financial Services Group
Location: Kalamazoo
Posted on: August 14, 2019

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Processing Analyst within PNC's Retail Lending organization, you will be based in Kalamazoo, MI.


As a Loan Processing Analyst, your role will be to act as a liaison between the customer or PNC Representative (AMG Advisor, Mortgage Loan Originator, and/or Retail Branch Representative) and the Home Equity Underwriter for all types of Home Equity loan products. Customer service interaction and communication will be required from application entry to set of close, keeping the customer or representative informed of the loan file process and progress. Clerical updates in operating systems, collection of documentation to be reviewed by the underwriting staff, and set up of the closing documentation and appointment are additional responsibilities.

Job Profile


  • Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete.
  • Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately.
  • Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.
  • Verifies all required borrower documents are collected and acceptable under the company's policies and procedures. Ensures these documents have been received.
  • Provides responses and documentation for inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Recommends best practices to team members. May participate in projects and initiatives.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


      CompetenciesAccuracy and Attention to Detail Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

      Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

      Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

      Flexibility and Adaptability Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

      Influencing Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

      Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

      Operational Functions Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

      Problem Management Process Knowledge of and ability to bring a reported problem to successful resolution.

      Products and Services Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

      Disability Accommodations Statement

      The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

      The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

      Equal Employment Opportunity (EEO)

      PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Keywords: PNC Financial Services Group, Kalamazoo , Loan Processing Analyst (MLO), Professions , Kalamazoo, Michigan

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