Loan Support Analyst
Company: PNC Financial Services Group
Posted on: November 7, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Loan Support Analyst
within PNC's Commercial Lending Operations organization, you will
be based in Kalamazoo, MI.
- Executes varied transactions/processes utilizing standard
procedures. May have specific responsibility for one or multiple
specialized products or functional areas. May have responsibility
for large, complex and sensitive assigned accounts or
- Processes and/or reconciles varied and moderately complex
transactions in accordance with established policies and
procedures. Partners with internal and/or external business
partners to route communications, documents or other action items
to complete transactions. Identifies and may resolve exceptions;
escalates appropriately. May interact with customers and have
assigned accounts or portfolio.
- Ensures the appropriate materials and documentation are
available to complete transactions.
- Provides responses and documentation to inquiries and ad hoc
requests. Completes research and provides feedback on workflow and
- Reviews transactions and related documents and verifies work
processes to ensure completeness, accuracy and conformance to
established service levels and applicable policies and
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Flexibility and Adaptability Knowledge of successful approaches,
tools, and techniques for dealing with changes and adapting to a
changing environment; ability to adapt as needed.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Operational Functions Knowledge of major functional processes and
associated operating requirements; ability to apply this knowledge
appropriately to diverse situations.
Problem Management Process Knowledge of and ability to bring a
reported problem to successful resolution.
Products and Services Knowledge of major products and services and
product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Standard Operating Procedures Knowledge of and ability to design,
implement and evaluate standard operating procedures affecting
daily and strategic business operations in order to increase
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Kalamazoo , Loan Support Analyst, Professions , Kalamazoo, Michigan
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