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Senior Business Analyst

Company: Amerifirst Home Mortgage
Location: Kalamazoo
Posted on: November 12, 2019

Job Description:

The Senior Business Analyst will work as a liaison between vendors and business units in order to understand and analyze business needs. Works as part of a project team to identify and define the best solutions to business problems and communicate business requirements and processes to improve efficiencies.
The Senior Business Analyst possesses the following traits: Resourceful, Confident, Good Communicator, In-depth knowledge of 1 or more business units, Good Presence, Positive Attitude, Coachable, Curiosity, Eager to learn, Ability to work independently on smaller projects, Mentor, Bring ideas to improve our process & business analysts, Can before Can't mindset, Hold Effective meetings, Build relationships, Active Listener, Comfort in presenting to smaller groups.
We Change lives, lets start with yours.
Buying a home really does change peoples lives, and we are making a meaningful difference in our communities every day. We specialize in helping first time home buyers achieve their dream of homeownership. If those things resonate with you, you'll never find a better home than Amerifirst.
Learn more about what it means to be a part of a purpose-drive team that takes it's core values and mission to heart.
Essential Duties and Responsibilities

  • Serves as liaison between vendors and business units to define, document and review business requirements.
  • Assist in coordination and management of vendor projects and processes.
  • Collaborate with business units to investigate and understand the business needs, problems and opportunities.
  • Develop business requirements for new solutions.
  • Write requirement scripts.
  • Coordinate testing and implementation of new solutions with business units.
  • Validate solutions against business objectives and defined success metrics.
  • Analyze and troubleshoot problems and make recommendations for remediation.
  • Manage day-to-day processes with line of business specific applications vendor.
  • Identify process improvements and best practices to improve efficiencies.
  • Utilize tools to effectively communicate task completion and project status.
  • Participate in and contribute to line of business specific applications vendor User Groups.
  • Complete annual BSA/AML training and all other compliance related trainings.
  • Perform other tasks as assigned.
    Job Specific Competencies
    Technical Skills
    • Possesses the technical skills and knowledge required to perform essential tasks in an efficient and effective manner.
    • Demonstrates the willingness and ability to train or coach others in the technical arena.Customer Focus
      • Personally demonstrates that external (or internal) customers are a high priority.
      • Identifies customer needs and expectations and responds to them in a timely and effective manner.
      • Anticipates and prevents delays or other things that can adversely affect the customer.
      • Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.Communication
        • Communicates accurately, effectively, appropriately and with a positive attitude.
        • Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.
        • Speaks in a clear and credible manner, selecting the right tone for the situation and audience.
        • Listens to others.Evaluating New Technologies
          • Identifies the need for new technology
          • Thoroughly assesses features, risks and benefits of alternatives, and matches new technologies to existing organizational skills and practices.Implementing New Technologies
            • Tends to identify and apply the steps and approaches needed to implement and integrate new technology in a manner.
            • Gains quick acceptance from stakeholders while minimizing disruptions to day-to-day work requirements.Application of New Skills
              • Makes it a point to put new skills and knowledge to use on the job in a timely and effective manner.
              • Applies new skills on the job before forgetting what was learned.
              • Ensures that these skills are used to create a positive impact on a day-to-day basis.Positive Outlook
                • Tends to stay positive, even when others sound negative or struggle to remain upbeat.
                • Sees and provides others with concrete reasons to believe that things will work out well.
                • Notices and acknowledges things that are going well, especially during stressful times.Preferred Education
                  • Bachelor's degree in Business or related fieldPreferred Level of Experience
                    • 4 years' experience in mortgage industry and working with associated line of business specific applications.
                    • Proficient in Microsoft Office suite
                    • Strong written and verbal communication skills
                      Skills and Abilities1. Creative problem-solving skills.2. Natural curiosity with willingness to take initiative to investigate and resolve issues.3. Customer service driven in a fast paced environment.4. Analytical thinking.5. Approachability with strong verbal and written communication skills.6. Advanced knowledge & understanding of line of business specific applications.7. Proficient in Microsoft Office products.8. Prioritization with multiple projects while adhering to deadlines.9. Time management and organization skills.10. Understands the SLDC Process.11. Functional, non-functional and implementation requirements for projects.12.Ability to break project work down.13. Understands the Characteristics of effective requirements.14. Can create business review documents.15. Understands the different types of testing (Unit, Functional, Non - Functional).16. Ability to create a basic test plan along with basic test scenarios and test cases.17. Understanding of Administration settings on all technology platforms.18. Understanding the project portfolio.19. Strategic Enterprise analysis (how does this project fit into what we're trying to do).20. Defining a solution vision and scope for projects.21. Conducting a outcomes workshops (goals, retro, etc.).22. Validating solution scope against expect outcomes.23. Understands requirements vs specifications.24. Understands requirements vs business rules.25. Can create risk management and risk response strategies for projects.26. Creates a plan for all affected parties regarding changes to their area based on new projects going on.27. Understands 2 or more elicitation techniques.28. Validation and verification of expected outcomes on projects.29. Basic Process Mapping.30. Ability to write basic User Stories.31. Ability to create an in-depth master test plan.32. Ability to create in-depth test scenarios and test cases.
                      Equal Employment Opportunity. Amerifirst is an equal opportunity employer. This policy applies to all terms and conditions of employment for all employees, including, but not limited to Amerifirst' s commitment to recruit, hire, employ, train, compensate and promote persons in all job classifications without discrimination on the basis of race, color, national origin, sex, age, religion, disability, marital status, military or veteran status, height, weight, genetic information or any other classification protected by state, federal, or local law.

Keywords: Amerifirst Home Mortgage, Kalamazoo , Senior Business Analyst, Professions , Kalamazoo, Michigan

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