KalamazooRecruiter Since 2001
the smart solution for Kalamazoo jobs

Customer Service & Support Rep Specialty Sr (GOV)

Company: PNC Financial Services Group
Location: Kalamazoo
Posted on: September 5, 2020

Job Description:

Job Description: Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Customer Service & Support Representative Specialty Sr (GOV) within PNC's Treasury Management Client Care organization, you will be based in Kalamazoo, MI. Hours for this position are Monday - Friday 11:30 am - 8:00 pm. Job Description * Performs advanced customer service activities and initiatives for specialized products and services. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. * Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. * Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. May interact with higher levels within the customer organization. * Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Serves as a coach or mentor and may serve as a trainer to the customer service team. * Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Client Relationship Management - Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others. Customer Experience Management. - Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Fraud Detection and Prevention - Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Tech Savvy - Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being. Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Associates Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. E

Keywords: PNC Financial Services Group, Kalamazoo , Customer Service & Support Rep Specialty Sr (GOV), Sales , Kalamazoo, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Insurance Agent
Description: Job DescriptionStart your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national brand support (more...)
Company: Allstate
Location: Fort Wayne
Posted on: 09/22/2020

Temperature Controls Sales Representative
Description: Job Title: Temperature Controls Sales Representative Who We Are: Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. (more...)
Company: Bahnson Environmental Specialties
Location: South Bend
Posted on: 09/22/2020

Sales Representative - Work with Platinum
Description: Sales Representative - Rural Markets If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right (more...)
Company: Platinum Supplemental Insurance
Location: Fort Wayne
Posted on: 09/23/2020


Life Insurance Sales Agent (Fort Wayne - IN)
Description: Lincoln Heritage Life Insurance Company - Life Insurance Sales Agent 13 br We are searching for qualified, licensed life insurance agents to join the Nation's Leader in Final Expense sales. The Lincoln (more...)
Company: Lincoln Heritage Life Insurance
Location: Fort Wayne
Posted on: 09/23/2020

Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney Seasonal Remote
Description: Overview 10 10 If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete (more...)
Company: Intuit
Location: Fort Wayne
Posted on: 09/22/2020

Licensed Medicare Insurance Agent - Work from Home, 500 limited spots
Description: If you''ve sold Medicare, Life, or Auto Insurance before, you''ll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industrys best (more...)
Company: ASSURANCE Independent Agents
Location: Fort Wayne
Posted on: 09/22/2020

Car Salesperson
Description: Full-time---------------60,000 - 120,000---------------SalesJob DescriptionWe are always looking for talented, passionate individuals to join our growing team. Currently, we are seeking a friendly, self-motivated (more...)
Company: Rightway Automotive Credit
Location: Kalamazoo
Posted on: 09/23/2020

Insurance Sales - Licensed Agents Only!
Description: Job Description: 10 10 Our career opportunity offers you year-round selling with an expansive carrier portfolio, which gives you the opportunity to double your income At HealthMarkets, we will take (more...)
Company: HealthMarkets Insurance Agency
Location: Grand Rapids
Posted on: 09/23/2020

Customer Service Representative - Work From Home
Description: Customer Service Representative - Work from Home Join our TTEC work from home customer service representative team if you reside 46 out of 50 states. We cannot accept applications for residents of CA, (more...)
Company: TTEC
Location: Fort Wayne
Posted on: 09/22/2020

Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney -
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Kalamazoo
Posted on: 09/23/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Kalamazoo RSS job feeds