KalamazooRecruiter Since 2001
the smart solution for Kalamazoo jobs

Sales Support Representative

Company: Flowserve Corporation
Location: Marshall
Posted on: January 15, 2022

Job Description:

Company Overview: If a culture of excellence, innovation and ownership is what youre searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserves position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Role Summary: Flowserve is seeking a motivated and resourceful Sales Support Representative at our Kalamazoo facility to respond to our NAM customer inquiries regarding parts, pricing, repair jobs, and service needs for our mechanical seals and supporting equipment used in industrial settings including refineries, chemical plants, and power companies. A successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to quickly and accurately support our customers. This position will work closely with Sales Engineers and Application Engineers to satisfy our customers needs. Responsibilities & Requirements: Responsibilities:

  • Respond to phone, fax, and email inquiries about pricing, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.
  • Process orders, quotations, change orders, shipping modes, etc. accurately and quickly.
  • Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures.
  • Help provide alternative options for supplying unavailable products and services.
  • Discuss and negotiate terms with customers, including lead times in accordance with operational capacity, delivery terms, and payment terms.
  • Review contracts and maintain current, accurate, and organized records.
  • Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.
  • Professionally communicate and collaborate daily with all stakeholders, including customers, distributors, inventory, and Flowserve sales.
  • Work as needed with sales and engineering information systems.
  • Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, etc.)
  • Follow Corporate guidelines regarding the pricing of parts and seals Requirements:
    • Bachelor's degree in a technical discipline and/or equivalent amount of relevant work experience.
    • Proficient with Microsoft Office Suites, including Excel, Word, and Outlook.
    • Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
    • Must be detail-oriented
    • Resourceful and motivated to make contacts in other Flowserve organizations to get information and resolve issues.
    • Pleasant, clear, and articulate speaking skills on the phone and in person.
    • Exhibit excellent writing skills with clarity, appropriate tone, good organization, and mechanics.
    • Basic math understanding and skills. Preferred Experience / Skills:
      • Prior seal knowledge is an asset
      • 3-5 years of customer service experience is preferred Job Advertising Title: Sales Support Representative Primary Posting Location: Kalamazoo, Michigan US Job Posting Category: Sales Employment Type: Full time Country: United States Auto req ID: 54205BRFlowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process. id="detrack" defer src="https://d2e48ltfsb5exy.cloudfront.net/p/t.js?i=0,1" data-g="971756BBEA2F4D3190BBD354FD303A32425">

Keywords: Flowserve Corporation, Kalamazoo , Sales Support Representative, Sales , Marshall, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Kalamazoo RSS job feeds