Bilingual Healthcare Customer Service Representative - Spanish-English - Remote

Company: TTEC
Location: Kalamazoo
Posted on: January 15, 2022

Job Description:

At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences--- and at the same time--- #experienceTTEC, an award-winning, employment experience as a Bilingual Healthcare Customer Service Representative - Spanish-English work from home.

Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.

What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of -$13.00 -to $16.00.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. -For full details on our benefits, visit https ://mybenefits.ttec.com/us/candidates/ .

Job Requirements:
What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. -We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

On a typical day, you'll

Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern

Maintain customer accounts and information

Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner

Resolve customer technical issues with patience and understanding

Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring

Ability to read, write and speak fluently in Spanish and English

High speed internet connection (> 15 mbps)

Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. -In other words, you have the gift of gab

Empathy is the key

Ability to adapt and excel in a fast-paced work environment

Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

High school diploma or equivalent is the minimum and--- with education--- more is better

Handy with MS Windows and other computer applications

The passion and drive to make a difference

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

Keywords: TTEC, Kalamazoo , Bilingual Healthcare Customer Service Representative - Spanish-English - Remote, Sales , Kalamazoo, Michigan