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Client Service Representative (Second/Third Shift)

Company: VCA Antech, Inc.
Location: Kalamazoo
Posted on: August 7, 2022

Job Description:

Job Description:

VCA Veterinary Specialty and Emergency Center of Kalamazoo is seeking second and third shift Client Service Representatives for our growing practice.

SHIFT DIFFERENTIAL paid on hours worked between 10 pm and 7 am


* Customer service functions such greeting clients and handling multi-line telephones
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Recommending, selecting, and obtaining products and services, including prescriptions
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical related pet care
* Managing medical records, charts, reports and correspondence


* At least one year of proven past experience helping customers
* High School Diploma/GED or equivalent
* Excellent listening and communication skills
* Compassion for pets and people-as well as awareness and understanding of others' reactions
* Proven decision-making skills to choose the most appropriate course of action
* The ability to integrate new information into problem-solving
* Willingness to work non-traditional hours, including nights, weekends and some holidays
* The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste


We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If you are passionate about helping people and their pets, we would love to connect with you!

Keywords: VCA Antech, Inc., Kalamazoo , Client Service Representative (Second/Third Shift), Sales , Kalamazoo, Michigan

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