Account Manager

Company: Stratosphere Quality
Location: Grand Rapids
Posted on: January 14, 2026

Job Description:

Job Description Job Description Overview Account Manager Western Michigan Territory Stratosphere Quality Position Overview The Account Manager is responsible for executing sales strategies, building strong customer relationships, and identifying new business opportunities within Western Michigan territory that includes Grand Rapids, Lansing and Battle Creek just to name a few. This role initiates contact with manufacturing customers, uncovers needs for inspection and quality services, leads negotiations, and navigates complex decision-making cycles. The Account Manager maintains a strong understanding of manufacturing quality and inspection processes while delivering accurate revenue forecasts and updates to leadership. This is a base-plus-commission role. First-year Expected earnings: $57,000-$90,000 Base Salary: $ 57,000 - $70,000 Annually Year two and beyond: $100,000 is attainable based on performance Responsibilities Initiates contact with manufacturing customers and develops relationships to generate referrals or leads for new business opportunity Identifies needs and opportunities for inspection projects in a defined geographic territory; develops and implements new market strategies Identifies manufacturers and parts suppliers; calls on prospective customers, determines needs and develops long-term customer relationships Develops and delivers presentations; communicates company’s value to customer Follows up with customers to ensure service issues are identified, understood and solved Interacts with Internal Account Manager on strategy specific to new business development Interacts with other sales team members to share leads, customer knowledge, and projects that cover multiple territories Works directly with operations team to review weekly sales plan that includes current business and new business development Leads negotiations specific to pricing, adjustments, and disputes that arise with customers Maintains strong knowledge of manufacturing quality and inspection business Provides accurate forecasts through reporting to management with the use of Salesforce.com Ensures and maintains compliance with quality requirements and ISO procedures Completes required training classes All other duties and responsibilities as may be assigned Qualifications Degree in Communications, Marketing, Business or equivalent degree preferred 3 Years territory sales experience preferred in a service or manufacturing market Excellent interpersonal skills including verbal and written communication skills Excellent conflict resolution and negotiation skills Knowledge of SalesForce.com software Proficiency in Microsoft Office Available to work assigned hours based on business needs For internal candidates, have satisfactory job performance (not on a corrective action) Additional Requirements: Depending on customer and regional location, the following requirements may apply: Reliable transportation Valid Driver’s License Ability to travel to customer facility on short notice Amount of Travel Required – 25-50%; primarily day travel Company Description Stratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services, to manufacturers of parts and components in the automotive, medical device, electronics, home appliance, and recreational vehicle industries. Headquartered just northeast of Indianapolis, Indiana, Stratosphere Quality has a geographic reach that includes the United States, Canada, Mexico, Japan, and China. Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments. Company Description Stratosphere Quality, founded in 2009, is a major global provider of quality assurance and outsourcing solutions, including sorting and inspection services, to manufacturers of parts and components in the automotive, medical device, electronics, home appliance, and recreational vehicle industries. Headquartered just northeast of Indianapolis, Indiana, Stratosphere Quality has a geographic reach that includes the United States, Canada, Mexico, Japan, and China.\r\n\r\nStratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments.

Keywords: Stratosphere Quality, Kalamazoo , Account Manager, Sales , Grand Rapids, Michigan